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windowwashers

Re: have you ever had this?
« Reply #20 on: December 28, 2007, 07:38:04 pm »
Quote from: NWH on December 28, 2007, 07:34:45 pm
WC`s syndrome is being afraid to dump customers in the fear that it will snowball,it won`t all your doing is filtering the rubbish into a pile.Just as long as the pile is not to high so that it affects the big picture it dosen`t matter,how often do you dump 1 and then go round the corner and pick 1 up.
|NWH I have been cleaning windows and running a business for long enough to know that, I have also learnt that dumping a customer is not always the best thing to do after one little thing, I used to do this, but I got wise to not doing it,
Work straight and run business smart ;)
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NWH

  • Posts: 16952
Re: have you ever had this?
« Reply #21 on: December 28, 2007, 07:42:16 pm »
Work smart and run a business,what with putting up with idiots like that i think not.Your customers obviously don`t know how you run your business if there P***ing you about like that,why would you want to keep customers like that for. ::) ::) ::) ::) ::) ::)
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nat

  • Posts: 993
Re: have you ever had this?
« Reply #22 on: December 28, 2007, 07:44:41 pm »
cause you could potentially earn solid money from them month in month out. disposing after 1 visit is just arrogant and stupid!
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windowwashers

Re: have you ever had this?
« Reply #23 on: December 28, 2007, 07:45:37 pm »
Quote from: NWH on December 28, 2007, 07:42:16 pm
Work smart and run a business,what with putting up with idiots like that i think not.Your customers obviously don`t know how you run your business if there P***ing you about like that,why would you want to keep customers like that for. ::) ::) ::) ::) ::) ::)
because this is the first time she has ever had a problem, if I just stopped she will talk, a 1 happy customer may talk to 5 people an unhappy customer will speak to hundreds think about it.
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cat9921

  • Posts: 669
Re: have you ever had this?
« Reply #24 on: December 28, 2007, 08:08:54 pm »
Quote from: windowwashers on December 28, 2007, 07:45:37 pm
Quote from: NWH on December 28, 2007, 07:42:16 pm
Work smart and run a business,what with putting up with idiots like that i think not.Your customers obviously don`t know how you run your business if there P***ing you about like that,why would you want to keep customers like that for. ::) ::) ::) ::) ::) ::)
because this is the first time she has ever had a problem, if I just stopped she will talk, a 1 happy customer may talk to 5 people an unhappy customer will speak to hundreds think about it.

sorry WW

But that does not make too much sense.  ::). you said that her card is marked so if she mucks you around the second time and you drop her, whats stopping her from talking to other customers Then  ::).. I am with you on giving customers a second chance , But when they are like that you will just be paronoid when you go to her house..

Nathanael Jones is right Dump her  ;D
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NWH

  • Posts: 16952
Re: have you ever had this?
« Reply #25 on: December 28, 2007, 08:09:48 pm »
Those 5 that she talks to will know not to mess you around.
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nat

  • Posts: 993
Re: have you ever had this?
« Reply #26 on: December 28, 2007, 08:12:18 pm »
or cancel if she knows them well!
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windowwashers

Re: have you ever had this?
« Reply #27 on: December 28, 2007, 08:32:37 pm »
Quote from: NWH on December 28, 2007, 08:09:48 pm
Those 5 that she talks to will know not to mess you around.
I am not worried about 5 people knowing I will not be messed about it is more the person that has a problem will always say the same, I am not a one man band that just picks up on and replaces
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NWH

  • Posts: 16952
Re: have you ever had this?
« Reply #28 on: December 28, 2007, 08:32:55 pm »
Oh well. ;D ;D ;D ;D ;D
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NWH

  • Posts: 16952
Re: have you ever had this?
« Reply #29 on: December 28, 2007, 08:36:43 pm »
Just because someone says they have people working for them means NOTHING,if you have people working for you then you need the work so i can see why you would won`t to put up with idots like that day in day out LOL. ;D ;D ;D ;D ;D
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windowwashers

Re: have you ever had this?
« Reply #30 on: December 28, 2007, 08:40:45 pm »
Quote from: NWH on December 28, 2007, 08:36:43 pm
Just because someone says they have people working for them means NOTHING,if you have people working for you then you need the work so i can see why you would won`t to put up with idots like that day in day out LOL. ;D ;D ;D ;D ;D
I am guessing you have been at the sherry, I dont put up with as you call them (Idoits) I tend to call them customers and they pay for my living and my wifes hairdressers bill. I would not put up with this type of comment on a regular basis, but have learnt over time it is best not to be hasty as people that speak up are normally very good customers, maybe she did have a bad day maybe not, I will find this out next time and will deal with it there after.

Ian
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ClearviewServices

  • Posts: 135
Re: have you ever had this?
« Reply #31 on: December 28, 2007, 08:46:46 pm »
I don’t see to much of a problem with her as she thought when you said you clean all the frames she properly thought all around the whole window unit (vents & under window ledges).
Just keep cleaning the way you do and she will get used to it.
I don’t know about you but ive picked loads up saying that there old window cleaner never cleaned the frames but did they dump there window cleaner?  No.. is the answer they just want a regular cleaner.
Just put up with her, she will come up good in the end.
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nat

  • Posts: 993
Re: have you ever had this?
« Reply #32 on: December 28, 2007, 09:02:02 pm »
Quote from: NWH on December 28, 2007, 08:36:43 pm
Just because someone says they have people working for them means NOTHING!

just that you could earn more money or maybe not actually doing much work to earn more money...just paperwork and good management  as a job role ;)
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windowwashers

Re: have you ever had this?
« Reply #33 on: December 28, 2007, 09:22:14 pm »
Quote from: ClearviewServices on December 28, 2007, 08:46:46 pm
I don’t see to much of a problem with her as she thought when you said you clean all the frames she properly thought all around the whole window unit (vents & under window ledges).
Just keep cleaning the way you do and she will get used to it.
I don’t know about you but ive picked loads up saying that there old window cleaner never cleaned the frames but did they dump there window cleaner?  No.. is the answer they just want a regular cleaner.
Just put up with her, she will come up good in the end.
I explain to every customer what we do and dont do when cleaning.
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NWH

  • Posts: 16952
Re: have you ever had this?
« Reply #34 on: December 28, 2007, 09:35:41 pm »
Nat you don`t now what your on about mate,i know someone that has 4 blokes working for him and he earns less than me.If you have staff you might turnover a lot of money but that`s not what counts.
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nat

  • Posts: 993
Re: have you ever had this?
« Reply #35 on: December 28, 2007, 09:39:16 pm »
ok NWH i don't know what i'm on about mate  ;) ::)
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NWH

  • Posts: 16952
Re: have you ever had this?
« Reply #36 on: December 28, 2007, 09:42:26 pm »
At least you admit it,that`s something i suppose.
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nat

  • Posts: 993
Re: have you ever had this?
« Reply #37 on: December 28, 2007, 09:46:42 pm »
of course mate you know best  ;D ::)
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NWH

  • Posts: 16952
Re: have you ever had this?
« Reply #38 on: December 28, 2007, 09:47:23 pm »
Listen and learn me old mate. 8) 8) 8) 8) 8) 8)
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nat

  • Posts: 993
Re: have you ever had this?
« Reply #39 on: December 28, 2007, 09:49:21 pm »
 :-*
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