[Bonkors]

Suppose a potential customers rings you regarding a clean but the problem is they are slightly out of the area you normally do. Would you reject this customer stating that they are out of the area or would you see this as a perfect opportunity to penetrate a new area?

[Small but perfectley formed]

check it out maybe£££££

[Bonkors]

so you would consider developing a new round?

[Rob_Mac]

If we get calls outside of our residential round we take them on but we let them knowq that if we cannot develop more work we will stop coming.

We give them reduced price cleaning to introduce new customers. Put the onus of getting more work on them.

Rob

[alanwilson]

just got a new customer this week, she tells me on the phone that I'll have to drive across the river to get there, I mean literally drive across the river!!

it runs across her lane and is normally about a foot deep and 200ft across!, I have to ring before I come out so she can check the water levels hahaha

there is another lane but its out of the way.

I'll take some pics in the new year let you all see them

[davids3511]

Go do the house and while you are there, leaflet or door knock to try and make it more worthwhile going there. You never know, it might have just lost a regular window cleaner and be a little gold mine for you.