I think that in over 3 years of using WFP I have only had perhaps one or two comments about wet windows, maybe it is just because I have a confident way of explaining it to them.
I am constantly baffled for instance at the way Squeaky has so many problems in this respect, we both work the same areas and I have no problems at all.
For instance:
This week I did a large job, a domestic account, £85.00, this was a job that squeaky used to have about 18 months ago, but they have been having major alterations and extensions done on their property, hence why Squeaks hasn't done the job for so long. (it was only £20 when he did it)
But Squeaks had told me how terribly fussy she is, how she loathed the water on a brush thing, and that she hoped he wasn't going to use that method on her windows.
I of course had every intention of using it, before I started I told her how it would be done...no problem.
Sent Squeaks a text when I started it, had my fingers crossed she wouldn't be as bad as he said.
He sent a text back saying I should squeegee off the downstairs windows cos she'd not be happy with me leaving the windows dripping wet.
But I don't work that way, and not one complaint did she make either, and wants her windows done every 6 weeks or so...sorted!
She may well turn into a nightmare customer, just as Squeaks said, but so far she has been a model customer, loves the fact that all her frames are cleaned and has no problems whatsoever with the WFP method.
I can only assume it is my demeanour that reassures the customer, But squeaky seems to have no end of problems with his customers.
Ian