[johnny_h]

"as its xmas could you leather off the windows this time the last few months you have left them wet " you gotta love them customers 

[Sir Squeaky]

I get it every day almost.
It's not a popular thing, wet windows.

[Helen]

sounds like your customers need your methods explaining to them

[Pole2pole]

One of my old girls pointed out to me the other day that the windows were a "bit" wet. What's the difference between a "bit" wet and alot wet? And this is 6 months after her first WFP clean. I'm gonna end up on prozac at this rate. 

[xxmattyxx]

One of my old girls pointed out to me the other day that the windows were a "bit" wet. What's the difference between a "bit" wet and alot wet? And this is 6 months after her first WFP clean. I'm gonna end up on prozac at this rate. 

I was seeing a bit of a dim-wit girlie at one time, she rang me up once and was obviously anxious about something, I asked what was wrong, she said she thought she might be a bit pregnant   

Fortunately for the unborn she wasn't, Id have hated to have been responsible for playing any part in bringing a child into the world with a mother like that 

She was binned shortly after 

[Sir Squeaky]

sounds like your customers need your methods explaining to them

Most aren't interested in explanations or don't care as long as they're dry and clean.

[Ian_Giles]

I think that in over 3 years of using WFP I have only had perhaps one or two comments about wet windows, maybe it is just because I have a confident way of explaining it to them.
I am constantly baffled for instance at the way Squeaky has so many problems in this respect, we both work the same areas and I have no problems at all.

For instance:

This week I did a large job, a domestic account, £85.00, this was a job that squeaky used to have about 18 months ago, but they have been having major alterations and extensions done on their property, hence why Squeaks hasn't done the job for so long. (it was only £20 when he did it)

But Squeaks had told me how terribly fussy she is, how she loathed the water on a brush thing, and that she hoped he wasn't going to use that method on her windows.

I of course had every intention of using it, before I started I told her how it would be done...no problem.
Sent Squeaks a text when I started it, had my fingers crossed she wouldn't be as bad as he said.
He sent a text back saying I should squeegee off the downstairs windows cos she'd not be happy with me leaving the windows dripping wet.

But I don't work that way, and not one complaint did she make either, and wants her windows done every 6 weeks or so...sorted!

She may well turn into a nightmare customer, just as Squeaks said, but so far she has been a model customer, loves the fact that all her frames are cleaned and has no problems whatsoever with the WFP method.

I can only assume it is my demeanour that reassures the customer, But squeaky seems to have no end of problems with his customers.

Ian

[bluez]

Lads this is hardly new technology anymore, dont bother explaining, if the windows are clean your job is done and you wont get any issues.

Like Ian I never get anyone complaining about wet windows and I dont ever tell a customer how I will do the job unless they specifically ask.

I am convinced it is all about confidence in the service you provide, If your water is pure and your technique is good then the windows will be clean when you are finished.

[Captain Scarlet]

I don't understand, I must just have brilliant customers because everybody loves wfp and I've never had a complaint, Luke

[Pittmonkey]

All my customers were trad cleaned previously and never had anyone question wet windows. Give a brief explanation when quoting and sell all the customer benefits.

I can't understand why you have had so many prob's Squeaky. You mentioned before you have had sales experience, maybe in the past you have mocked the WFP system to your custy's and they remember your negativity towards it.

Wayne

[Grafters Cleaning Services]

If you explain wfp prior to doing it you won’t get this problem

[Spruce]

Hi
I agree that WFP is pretty much accepted with customers now. When we changed our customer's over several years ago, we had to explain the process to each person. We got better at doing this as well - telling them just enough information. We found the more info you gave them the more they went looking for faults.

Yesterday, had I lady approach me  in a new street I have started doing asking for her windows to be done as well. She said that she has been on the look-out for someone with a brush on the end of a pole for ages as a window cleaner with ladders can't get to her windows.

Didn't have to explain that the windows would be left wet. Now I don't usually bother ( except for older ones) - just presume that they know how it works.

Spruce

[Paul Coleman]

One of my old girls pointed out to me the other day that the windows were a "bit" wet. What's the difference between a "bit" wet and alot wet? And this is 6 months after her first WFP clean. I'm gonna end up on prozac at this rate. 

Someone questioned me about leaving the windows wet after I had been WFPing for them for 18 months LOL.  In fairness to him, he was a customer who was always out at work when I cleaned but happened to be home that day.  I did leave everyone an explanatory note prior to starting with WFP as well.  Fortunately, he has a good sense of humour and laughed his head off when I told him I'd been doing them that way for a year and a half.

[Tim Rose]

East this, eduacate, educate, educate your customers i the way of wfp.

[Sir Squeaky]

If you explain wfp prior to doing it you won’t get this problem

Yes you will.

[D.Salkeld_Ltd]

OH NO YOU WON'T

[Paul Coleman]

If you explain wfp prior to doing it you won’t get this problem

Yes you will.

Yes I think there will be a few on most people's rounds who misunderstand the explanation or only hear what they want to hear.  I thought I had covered all the bases but I still had afew problems - to the point of a few leaving and me dropping a few.

[Sir Squeaky]

That's what I meant Shiner.

It's often been a case of them not wanting to hear an explanation, as they're not interested.

A lot of mine went "Yeah yeah, whatever" (or similar) and shut the door.
Then when I did, they say they're not happy. :

[windowwashers]

That's what I meant Shiner.

It's often been a case of them not wanting to hear an explanation, as they're not interested.

A lot of mine went "Yeah yeah, whatever" (or similar) and shut the door.
Then when I did, they say they're not happy. :

then i guess this is why you gave up sales m8

[Sir Squeaky]

That's what I meant Shiner.

It's often been a case of them not wanting to hear an explanation, as they're not interested.

A lot of mine went "Yeah yeah, whatever" (or similar) and shut the door.
Then when I did, they say they're not happy. :

then i guess this is why you gave up sales m8

I don't get that.