[Davew]

I have several "not today thanks" customers on a five week cycle. The thing is that after ten weeks the windows still look very acceptable. One person i know with a large house has hers done once a year! This is bad news. I am going to have to employ someone to chuck dirt over my customers windows!

[elite mike]

lol

[windowwashers]

I have several "not today thanks" customers on a five week cycle. The thing is that after ten weeks the windows still look very acceptable. One person i know with a large house has hers done once a year! This is bad news. I am going to have to employ someone to chuck dirt over my customers windows!

Charge them 50% more if they say it, then they will think twice  I said this yesterday to a lady and gent standing at the door talking to me, they changed there minds very quickly and said leave as is 

Ian

p.s we are on a 4 week cycle  :

[simon knight]

Then your customer can't do simple maths. If you do them monthly @ £10 = £120 a year.

Bi-monthly @ £15 = £90

[windowwashers]

Then your customer can't do simple maths. If you do them monthly @ £10 = £120 a year.

Bi-monthly @ £15 = £90

it is simple maths you are right, but most think it will be the same price, 50% more is in my favour not theirs do you see where I am coming from ?

[Rob.Hall]

I had the same problem so have swithed them all to 6 wkly.
At the same time I did a price increase. This seems to have eleviated the situation.

You could be naughty and not clean the top frame then residue will ........mmmmm very bad practice....

[windowwashers]

I had the same problem so have swithed them all to 6 wkly.
At the same time I did a price increase. This seems to have eleviated the situation.

You could be naughty and not clean the top frame then residue will ........mmmmm very bad practice....

lol what are you like

[simon knight]

Then your customer can't do simple maths. If you do them monthly @ £10 = £120 a year.

Bi-monthly @ £15 = £90

it is simple maths you are right, but most think it will be the same price, 50% more is in my favour not theirs do you see where I am coming from ?

No. If they want them done bi-monthly it's up to them as long as you're still getting £120 a year. So you need to double it to £20.

[windowwashers]

Then your customer can't do simple maths. If you do them monthly @ £10 = £120 a year.

Bi-monthly @ £15 = £90

it is simple maths you are right, but most think it will be the same price, 50% more is in my favour not theirs do you see where I am coming from ?

No. If they want them done bi-monthly it's up to them as long as you're still getting £120 a year. So you need to double it to £20.

doubling they would say no and cancel, 50% is a fair amount, fill you round with customers paying 50% more you will be laughing.


but you have just given me a very good idea for the new year  cheers

[simon knight]

Then your customer can't do simple maths. If you do them monthly @ £10 = £120 a year.

Bi-monthly @ £15 = £90

it is simple maths you are right, but most think it will be the same price, 50% more is in my favour not theirs do you see where I am coming from ?

No. If they want them done bi-monthly it's up to them as long as you're still getting £120 a year. So you need to double it to £20.

doubling they would say no and cancel, 50% is a fair amount, fill you round with customers paying 50% more you will be laughing

...that's my aim Ian...that's my aim

[windowwashers]

Then your customer can't do simple maths. If you do them monthly @ £10 = £120 a year.

Bi-monthly @ £15 = £90

it is simple maths you are right, but most think it will be the same price, 50% more is in my favour not theirs do you see where I am coming from ?

No. If they want them done bi-monthly it's up to them as long as you're still getting £120 a year. So you need to double it to £20.

doubling they would say no and cancel, 50% is a fair amount, fill you round with customers paying 50% more you will be laughing

...that's my aim Ian...that's my aim

if thats your aim to lose a customer that can make you more money every other time or you had give me a great idea  ?

[simon knight]

Then your customer can't do simple maths. If you do them monthly @ £10 = £120 a year.

Bi-monthly @ £15 = £90

it is simple maths you are right, but most think it will be the same price, 50% more is in my favour not theirs do you see where I am coming from ?

No. If they want them done bi-monthly it's up to them as long as you're still getting £120 a year. So you need to double it to £20.

doubling they would say no and cancel, 50% is a fair amount, fill you round with customers paying 50% more you will be laughing

...that's my aim Ian...that's my aim

if thats your aim to lose a customer that can make you more money every other time or you had give me a great idea  ?

to get a round with customers paying 50% more...

[windowwashers]

Then your customer can't do simple maths. If you do them monthly @ £10 = £120 a year.

Bi-monthly @ £15 = £90

it is simple maths you are right, but most think it will be the same price, 50% more is in my favour not theirs do you see where I am coming from ?

No. If they want them done bi-monthly it's up to them as long as you're still getting £120 a year. So you need to double it to £20.

doubling they would say no and cancel, 50% is a fair amount, fill you round with customers paying 50% more you will be laughing

...that's my aim Ian...that's my aim

if thats your aim to lose a customer that can make you more money every other time or you had give me a great idea  ?

to get a round with customers paying 50% more...

you have lost me, I charge 50% more for every other time, you said double it IMO they would cancel losing a paying customer, I would love to have a round full of every other time at 50% more per clean as I would make about 45% more per clean.

Giving me more money per working day.

can you expain what you mean m8 ?

[simon knight]

Then your customer can't do simple maths. If you do them monthly @ £10 = £120 a year.

Bi-monthly @ £15 = £90

it is simple maths you are right, but most think it will be the same price, 50% more is in my favour not theirs do you see where I am coming from ?

No. If they want them done bi-monthly it's up to them as long as you're still getting £120 a year. So you need to double it to £20.

doubling they would say no and cancel, 50% is a fair amount, fill you round with customers paying 50% more you will be laughing

...that's my aim Ian...that's my aim

if thats your aim to lose a customer that can make you more money every other time or you had give me a great idea  ?

to get a round with customers paying 50% more...

you have lost me, I charge 50% more for every other time, you said double it IMO they would cancel losing a paying customer, I would love to have a round full of every other time at 50% more per clean as I would make about 45% more per clean.

Giving me more money per working day.

can you expain what you mean m8 ?

Say you have 100 customers all monthly and all paying you £10 per clean...that's £120 per customer Xs 100 = £12000 per year.

If all 100 went bi-monthly @ £15 per clean = £90 per customer Xs 100 = £9000 per year.

It only works if you find a further 100 new customers who are bi-monthly.

[windowwashers]

Then your customer can't do simple maths. If you do them monthly @ £10 = £120 a year.

Bi-monthly @ £15 = £90

it is simple maths you are right, but most think it will be the same price, 50% more is in my favour not theirs do you see where I am coming from ?

No. If they want them done bi-monthly it's up to them as long as you're still getting £120 a year. So you need to double it to £20.

doubling they would say no and cancel, 50% is a fair amount, fill you round with customers paying 50% more you will be laughing

...that's my aim Ian...that's my aim

if thats your aim to lose a customer that can make you more money every other time or you had give me a great idea  ?

to get a round with customers paying 50% more...

you have lost me, I charge 50% more for every other time, you said double it IMO they would cancel losing a paying customer, I would love to have a round full of every other time at 50% more per clean as I would make about 45% more per clean.

Giving me more money per working day.

can you expain what you mean m8 ?

Say you have 100 customers all monthly and all paying you £10 per clean...that's £120 per customer Xs 100 = £12000 per year.

If all 100 went bi-monthly @ £15 per clean = £90 per customer Xs 100 = £9000 per year.

It only works if you find a further 100 new customers who are bi-monthly.

you are starting to get my point, I have alot of work if  bi-monthly at 50% more would allow me to clean more house in less time and earn more money that is a result for me

[simon knight]

Then your customer can't do simple maths. If you do them monthly @ £10 = £120 a year.

Bi-monthly @ £15 = £90

it is simple maths you are right, but most think it will be the same price, 50% more is in my favour not theirs do you see where I am coming from ?

No. If they want them done bi-monthly it's up to them as long as you're still getting £120 a year. So you need to double it to £20.

doubling they would say no and cancel, 50% is a fair amount, fill you round with customers paying 50% more you will be laughing

...that's my aim Ian...that's my aim

if thats your aim to lose a customer that can make you more money every other time or you had give me a great idea  ?

to get a round with customers paying 50% more...

you have lost me, I charge 50% more for every other time, you said double it IMO they would cancel losing a paying customer, I would love to have a round full of every other time at 50% more per clean as I would make about 45% more per clean.

Giving me more money per working day.

can you expain what you mean m8 ?

Say you have 100 customers all monthly and all paying you £10 per clean...that's £120 per customer Xs 100 = £12000 per year.

If all 100 went bi-monthly @ £15 per clean = £90 per customer Xs 100 = £9000 per year.

It only works if you find a further 100 new customers who are bi-monthly.

you are starting to get my point, I have alot of work if  bi-monthly at 50% more would allow me to clean more house in less time and earn more money that is a result for me

I think we were arguing the same point. How many of customers will play ball do you reckon?

[windowwashers]

Then your customer can't do simple maths. If you do them monthly @ £10 = £120 a year.

Bi-monthly @ £15 = £90

it is simple maths you are right, but most think it will be the same price, 50% more is in my favour not theirs do you see where I am coming from ?

No. If they want them done bi-monthly it's up to them as long as you're still getting £120 a year. So you need to double it to £20.

doubling they would say no and cancel, 50% is a fair amount, fill you round with customers paying 50% more you will be laughing

...that's my aim Ian...that's my aim

if thats your aim to lose a customer that can make you more money every other time or you had give me a great idea  ?

to get a round with customers paying 50% more...

you have lost me, I charge 50% more for every other time, you said double it IMO they would cancel losing a paying customer, I would love to have a round full of every other time at 50% more per clean as I would make about 45% more per clean.

Giving me more money per working day.

can you expain what you mean m8 ?

Say you have 100 customers all monthly and all paying you £10 per clean...that's £120 per customer Xs 100 = £12000 per year.

If all 100 went bi-monthly @ £15 per clean = £90 per customer Xs 100 = £9000 per year.

It only works if you find a further 100 new customers who are bi-monthly.

you are starting to get my point, I have alot of work if  bi-monthly at 50% more would allow me to clean more house in less time and earn more money that is a result for me

I think we were arguing the same point. How many of customers will play ball do you reckon?

the way I am feeling right now, I really could not really care, but I dont now give a choice it is noraml clean or, 50% every other or one-off clean price they have three options then, if they cancel I tried my best. will let you know in the next few week what happens if I get this more, only had one so far and they stayed normal clean.

Have to get out of this negative feeling im in right now, I hate it and is windong me up and up. 

[prestige cleaners]

charge £15-£20 every 8 weeks, and if they skip charge them double. a customer wanted me to do it twice a year and i quoted £40 a time, which is reasonable. dont undercut yourself!

[windowwashers]

charge £15-£20 every 8 weeks, and if they skip charge them double. a customer wanted me to do it twice a year and i quoted £40 a time, which is reasonable. dont undercut yourself!

I dont do 8 weeks as a rule, if that happens it is 50%, more than 8 weekly that price would be alot more, three months max thats double 4 weekly, any more it charge as a find. If they dont like it find another place to mess about is what i would say.


Ian

[Londoner]

On the basis of where this discussion is going why not just charge them £100 and do them once a year?

The fact is that customers are price resistant like we all are  and the idea of handing over more money to get them cleaned less often doesn't look like the best deal in the world does it?

There is some advantage in the six week clean. My round is nearly all six weeks but you can't drive up prices too much. Instead you make a bit on the increased time efficiency of WFP and the fact that you get less tired so you can do more houses in a day.

In my area, the so called affluent London suburbs, you would think that prices are rock solid but the undercutters are always snapping at your heels. I lost a very long established customer yesterday to what I think was an undercutter. She said her husband has decided that he is going to do the windows from now on. Knowing her husband I don't believe that, so its either money problems or someone has tempted her away.
You can only go so far with prices, look to efficiency to make it more profitable.