[davids3511]

Had a quote to do today. Went along to see the lady, asked to see the back of the house so I could give a price. She said 'i am not prepared to open the back gate so you will have to come in'. I did and she proceeded to point out the downstars windows from the hall and tell me what was upstairs, obviously my need to see them was over ridden by her not being arsed to open the gate.

I gave my price based on what she told me (mistake I think now), £10.00. She said she couldn't understand why I was twice as expensve as the last cleaner. Where is he then I asked, she said she dumped him as she had the one before him because they 'didn't meet her high standards'. Eventually she agreed to the price but as I was leaving I saw her share a sly smile and expression with her husband when she though I wasn't looking. I suspect it is a one off but she is too nasty to be up front.

Don't think I will bother with that one seeing as I got a pile of others today.

[mark dew]

yep. don't go back. Fancy not letting you see all the windows?? :
If she's like that on the quote she will be a nightmare afterwards.

[D woods]

Anyone noticed that most of the Loons are Women

[davids3511]

Yes, generally the mad ones are female. Have another one who has put my leaflet in her window but absolutley refuses to come to the door, have even see her looking out the top window at me. Why put it in the window and leave it there then?

[NWH]

Don`t do it,she`s probobly had loads of WCS.

[Paul Coleman]

yep. don't go back. Fancy not letting see all the windows?? :
If she's like that on the quote she will be a nightmare afterwards.

Apart from that, if the customer would need to open the back gate in order for you to do the quote, how you meant to clean the back windows when they are out?
If a potential customer phones me for a quote and starts trying to get me to quote when they are at home, I just say "No problem.  I will just leave my quotation through your letter box if no-one is home".  If they then say that they need to be in for me to get access to see the back windows, I just ask them how I would access the back windows for cleaning if they are out.  If they start going on about how they are usually in etc etc, I just thank them for their enquiry and decline to quote.  That bit about putting the quote through their letterbox saves me a lot of wasted journeys.

That potential customer sounds like she would be a real pain.

[windowwashers]

Had a quote to do today. Went along to see the lady, asked to see the back of the house so I could give a price. She said 'i am not prepared to open the back gate so you will have to come in'. I did and she proceeded to point out the downstars windows from the hall and tell me what was upstairs, obviously my need to see them was over ridden by her not being arsed to open the gate.

I gave my price based on what she told me (mistake I think now), £10.00. She said she couldn't understand why I was twice as expensve as the last cleaner. Where is he then I asked, she said she dumped him as she had the one before him because they 'didn't meet her high standards'. Eventually she agreed to the price but as I was leaving I saw her share a sly smile and expression with her husband when she though I wasn't looking. I suspect it is a one off but she is too nasty to be up front.

Don't think I will bother with that one seeing as I got a pile of others today.

easy way to stop that happening again is charge double for the first clean, that way if they are pulling a sly one at least you earn from it 

[LWC]

does my head in when you say can i go have a look round the back. and they say come in and have a look from inside.

i can never get it accurate from inside, cant see obstuctions and things out the back...

dont go back, and when she rings you can give it a sly smile 

[simon knight]

As my old dad used to say..."when in doubt do nowt"...

[Moderator David@stives]

just clean it , it is all part of the job, it might come to nothing or perhaps she could end up becoming a good customer who will pass on loads of reccommendations.

Your job is to clean windows not physco-anylize.

What have you got to lose ?

Que sera sera

[LWC]

IF there are more windows than you think, before starting the job, knock the door and say it going to be more than i said.

[davids3511]

just clean it , it is all part of the job, it might come to nothing or perhaps she could end up becoming a good customer who will pass on loads of reccommendations.

Your job is to clean windows not physco-anylize.

What have you got to lose ?

Que sera sera

I understand what you are saying but I likle a nice peaceful life. I don't think I want to take on someone who has what looks like a good potential to disrupt that for £10.00 a month.

As for physco-anylize, surely that is something we all do every time we meet someone new whether we realise it or not.

[Moderator David@stives]

I just give them a price and get on with the job, i stopped trying to second guess customers years ago.

just take the money and smile then leg it 

[Nathanael Jones]

Anyone noticed that most of the Loons are Women

LOL!!! SOOOOO true!! 

[Lizzy]

tis not true.

Its you wimpy window cleaners mun.   Just do as she asks and all will be fine.

Surely the married ones amongst you know that rule already?












 

[pingu]

Just go with your gut instinct.....