Hi Alistair
we don't do any domestics anymore so can't answer how they would react but the commercials who we had before registering understand that now we have no option but to charge the vat. Only one had a concern and they are a national charity but we met with them and our accountant and its all smooth now.
The 8.5% we get to keep is because on the flat rate scheme we do not claim for fuel vat nor any office supplies etc. Instead the Vat man allows us to keep the 8.5% as a flat rate and its swings and roundabouts. But the huge benefit is no paperwork, no recording of every little receipt for vat.
Before we registered we couldn't claim for any Vat relief anyway but now we keep an extra 8.5% of all invoices .In real terms we are able to make 8.5% more than last year for the same work.
Hard to explain but easy to do, thats the beauty of it, not all government departments are against you some do understand how hard it is to run a small business. The other benefit is any new purchase over £2500 and you can claim this vat back too.We claimed for the last two vans and even the vat on Glyns Gutter Vac.
Check the tax site for better info. I highly recomend registering.
Cheers
Gordon