Jay
I thought you had a good experience with Nathan and his company
Dave
Hi dave, I wasn’t going to spout my concerns on the forum but what the hell,
When I first met Nathan my impression was that he was a decent guy, I asked him to get me £150 worth in a certain area I wanted to build on, this he did, infact it came to just over £150. anyway prior to doing the job I had 1 cancellation, 1 who flew off the handle because I did not clean the fronts as the back gate was locked (even though I rang the night before) so they complained that I should have cleaned the fronts only then cancelled.
Another sent in the cheque with a note saying thanx for the 1 off clean as requested but will not be needing your services again.
Another was well under priced (which is unusual for Nathan) and decided to go back to her old W/C (even though I told Nathan not to price a job if they already have a W/C)
I then got in touch with Nathan about another area I wanted this time start with £100,
He did this and deducted the amount of disputes from the 1st canvass but now we have a few disputes with this area,
In total I have a dispute of £47 @ 2 times the amount paid in cash = £94-00
I rang/text Nathan we no reply, I then left him a message to contact me which he eventually did, he asked me to email him the disputes which I then did.
This was his reply below:
………………………
Hi Jay,
Thanks for your email.
Before i deal with this, just to mention i gave you extra work both times, and extra £50 in hythe, and extra £12 if i remember in lee on solent, Total £62 now if £47 is cancelled then that should cover, as we always give extra when we can to cover any dud jobs.
For instance the hythe £25 you have cleaned once.
I wish to have a ongoing marketing commitment to you.
Please let me know if you understand my email and please have a read of the contract.
Regards
Nathan
……………………….
I did not asked for any extra work so I don’t see this should come in to it, he has since emailed me to say he will replace the work, so lets see what happens (up to now nothing heard)
Lets just hope he’s a man of his word?