[John Gregory]

Just nipped home to fill up with water Ive been cleaning a suite for a Mr Khan this morning, Its a syhenic like cord white , been using hydramaster heavey duty with a acid rince , I think Im going to struggle getting paid on this one, I dont think Mrs Khan is happy with results
Any help appreiated

Thanks John

[PaulKing]

if it's do or die try a akaline prespray such as champion or even a traffic lane cleaner, but make sure you use a acidic rinse, and have it hand if there is a reaction on your test patch. If it syntectic you might get away with it.


Good luck

[PaulKing]

or just walk away and learn that it's a difficult fabric, only you know whats best

[John Gregory]

Cheers Paul cant walk no all ready spent 3 hours on it. I pointed out to Mr Khan on survey about limitations Now Mrs Khan is getting involved going over the suite with a fine tooth comb  Nightmare

[PaulKing]

good luck, but if you know it's not right, better to say no charge and walk away than end up with a claim on your hands.

Have had to do it myself. Just remberer we are cleaners not magicians. If they want it "as new" go to a upholsterer.

[bennymon]

suites dont you just hate them

[maxcarpets]

I've met Mr Kharn a few times!

Cheers

Justin

[Lavinia]

When cleaning a 3ps you should explain to your customer when you do the inspection that you can not gaurenttee the removel of any marks or stains. He is responsable for putting the stains into the sofa and you can only clean to the best of you abbility without coursing futher damadge to the suite, why should you not get paid if they cann't be cleaned out. He is paying for your time, for you to do the best job possible. I feel if you should lose out on this one ( whitch you shoud not), make shore you explain things better when doing your inspections in the future. I have cleaned a few suites that look no differant when i have finnished, but ive always been payed.

[Ken Wainwright]

It would be unwise to criticise the general appearance of a freshly cleaned suite until it has dried.

Safe and happy cleaning
Ken

[Mike Halliday]

clean the dirtiest bit first, ask them if they are happy with the result, if they say yes then continue, if not pack up. its as easy as that!!

don't work for 3 hours to then start wondering if you are going to get paid.

every quote I do I explain the cleaning the dirtiest bit first I never have a problem. although I rarely clean dirty suites mainly a bit around the arms and a bit of head grease.

Mike

[John Gregory]

Thanks for all the replies,    when I did the initial survey I pointed out the limitaians, I even set up truckmount and cleaned 1 of the arms to show him, Very good carry on he said. In my eyes I have done a good job.Going back tomorrow to pick driers and get paid hopfully. where do I stand if he refuses to pay?

[Mike Halliday]

John if you did an arm as a demo and he was happy then he can't refuse to pay you.

the thing is there will always be dishonest people  who will try and take the mickey out of peoples good nature, it all depends on what type of person you are to what action you take. if you are like Billy bang him on the nose

Mike

[David_Annable]

Hi

Do you advertise a Money back Gurantee? if you do he can refuse to pay.

If you dont & belive you have done the best job you can then i would expect to be paid.

The problem with upholstery is that most wait  far to long before getting them cleaned.

Dave

[carpet guy]

The reason I no longer do work for Asians, is they have unrealistic expectations in 99% of cases

rob m

[John Gregory]

Im shocked , you cant say that its 2007, how do no Mr Khan is Asian.

PS, have you got any tips how to get curry stains out of white cordroy suites

John

[John Gregory]

Colin no point calling Will a idiot at half ten on a saturday night hes out in the pubs of Liverpool fighting

john

[stuart_clark]

i totally aggree with Mike , if I get a realy hacky suite I always clean the dirtiest bit first , and if they are happy with that i proceed, if they arnt I just pack up, haven't had one yet that I couldn't clean but I always have this in mind before continueing

[John Gregory]

Stuart    read the post done all That  , even did on survey,

john

[northstar]

You probably all know about this, but if the worst happens and you don't get paid you can resort to using the Small Claims Track at the County Court.

It's easy to do (you can do it on line).

I have found that the mention of this action is often enough to encourage people to pay up (talk about a County Court Judgement and Bailiffs seizing their goods is quite scary to some people).

It's no guarantee of course, but useful to have the knowledge in case you need it.

I've never done it as a carpet cleaner, but used it twice in my other business and been successful both times.

Regards, Mike

[Joe H]

I was having trouble getting paid for a job.

What I did was to get some Small Claims Court forms - filled one in with all the details, sent the customer a copy stating clearly this was a copy and the original would be sent within 10 days if no payment, plus the court fee to be added.

Got my payment pretty quick!