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Wrekin C S

  • Posts: 486
If custies not home?
« on: August 23, 2007, 07:46:06 am »
Hi guys

First week out with WFP and my new business - What do you guys put through the door when custies not at home to say you have cleaned there windows? I did see a slip of some sort a while back but cant remember where now.

Thanks
Andy

groundhog

Re: If custies not home?
« Reply #1 on: August 23, 2007, 08:21:47 am »
An addresed envelope with a bill saying that you have cleaned their windows, please pay x amount cheques payable to whoever ect, for my larger customers ie £50+ I put a stamp on the envelope as it means I get the cheque a bit quicker.

SparklingWC

  • Posts: 94
Re: If custies not home?
« Reply #2 on: August 23, 2007, 08:25:23 am »
we just use this card:
and fill in the blank spaces/tick boxes.

groundhog

Re: If custies not home?
« Reply #3 on: August 23, 2007, 08:26:55 am »
I couldn't be bothered with collecting! why not leave an envelope?

SparklingWC

  • Posts: 94
Re: If custies not home?
« Reply #4 on: August 23, 2007, 08:28:14 am »
not sure, we've only just started really so we did the collecting thing and have just stuck to it.
most of our customers seem to be home when we clean them anyway so its ont usually a problem to need to collect - and we live local to all our work at the moment so its easy enough.

Wrekin C S

  • Posts: 486
Re: If custies not home?
« Reply #5 on: August 23, 2007, 08:37:22 am »
I like both of your ideas - anyone else do anything different?

pylofm

Re: If custies not home?
« Reply #6 on: August 23, 2007, 11:09:53 am »
Leave a note in the letter box saying we cleaned to day, then they put the money straight into our bank account (most of the time ;))

Cheers
Dave.

Re: If custies not home?
« Reply #7 on: August 23, 2007, 07:21:55 pm »
I couldn't be bothered with collecting! why not leave an envelope?

Hedgehog has said something sensible.  :o

If they are not in i leave an addressed envelope with the 1st line of their address on the inside & what they owe, no stamp though & most send it in about a week.

Paul Coleman

Re: If custies not home?
« Reply #8 on: August 23, 2007, 07:27:09 pm »
All I leave is a bill with my contact details and how to pay.  I don't collect.  I have started accepting more bill payments over the internet or via the customer's telephone banking if their bank offers that service.

Feen

  • Posts: 562
Re: If custies not home?
« Reply #9 on: August 23, 2007, 07:38:03 pm »
I leave a bill. Under £10 I say I'll collect next time. £10 and over I leave a SAE. I also phone some customers the evening before. They leave money with neighbours, under the pot etc etc. Most of mine seem to be in so phoning only takes 15-20 mins. I see this could be unpractical in bigger rounds. I hate going collecting. I see it as work time I'm not getting paid for >:(
Feen
Feen

Nathanael Jones

  • Posts: 5596
Re: If custies not home?
« Reply #10 on: August 24, 2007, 08:56:04 am »
I've got a good one Andy. PM me your e-mail and I'll send it on to you.

Wrekin C S

  • Posts: 486
Re: If custies not home?
« Reply #11 on: August 24, 2007, 12:39:28 pm »
Nathan my email is: Brunt_7@hotmail.com

When you say PM can you send private messages on here? If so how?
Thanks.


matt

Re: If custies not home?
« Reply #12 on: August 24, 2007, 12:59:42 pm »
i leave a slip of paper

it says

"YOUR WINDOWS WERE CLEANED TODAY"

sorry we missed you for payment, you can either pay online, send a cheque or we will catch you next time
                             

PLEASE INCLUDE YOUR ADDRESS WHEN SENDING CHEQUE

Amount Due .............

please send to : MY ADDRESS


our letter heading at the bottom of the page with all my contact details on


i have a steady stream of cheques arrive most days, it saves me a stamp ( why should i pay )

Wrekin C S

  • Posts: 486
Re: If custies not home?
« Reply #13 on: August 24, 2007, 01:03:12 pm »
Pay online - I guess I need to setup a website of some sort then?

Paul Coleman

Re: If custies not home?
« Reply #14 on: August 24, 2007, 06:49:35 pm »
Pay online - I guess I need to setup a website of some sort then?

No you don't.  They may be able to set it up on their internet banking account if you give them your sort code and account number plus a payment reference number (I base mine on my customer's postcode).

Nathanael Jones

  • Posts: 5596
Re: If custies not home?
« Reply #15 on: August 24, 2007, 06:53:16 pm »
Just sent it Andy,... and you're right,.. no PM's here!! I never noticed!! :)!

Re: If custies not home?
« Reply #16 on: August 26, 2007, 04:42:45 pm »
Pay online - I guess I need to setup a website of some sort then?
give me a call on 01234 870 225 does not have to be expensive I can do that for you and any window cleaner, you also get a discount for being a cleanitup member  ;D

Re: If custies not home?
« Reply #17 on: August 26, 2007, 04:48:54 pm »
Pay online - I guess I need to setup a website of some sort then?
give me a call on 01234 870 225 does not have to be expensive I can do that for you and any window cleaner, you also get a discount for being a cleanitup member  ;D

What's the charge per transaction mate?

Macc

Ian Rochester

  • Posts: 2588
Re: If custies not home?
« Reply #18 on: August 26, 2007, 04:57:07 pm »
LIONHEART WINDOW CLEANING
Your windows have been cleaned today___/___/____
Balance Outstanding:  £______:______
(Please pay within 7 days of cleaning)
Payment can be made by Cheques or via BACS transfer to:  “LIONHEART CLEANING”
22 Hauxley Way, Amble, Northumberland, NE65 0QA.
BACS Payments to: Sort Code: XX-XX-XX Acct No: 12345678 Please write first line of your address on all correspondence
Any problems please call Ian on:  01665 713448


This is ours, I've posted it on here before, but there it is again.


We never do any collecting, you will find as your business grows, you will resent going out every night for a couple of hours to find people are still not in.

If people miss more than 2 payments they get sent a Statement of Account.  Of those who are out, we have about 40% pay online, the rest send cheques.

john meehan

  • Posts: 124
Re: If custies not home?
« Reply #19 on: August 26, 2007, 05:01:41 pm »
hi nathaneal please email me your idea my email is johnmeehan10@btinternet.com thanks john