i had a very similar thing aswell
2 years ago i had booked a customer in for the insides of the house, we had a bit of a crisis the weekend before i was due and i had to take th wife into hospital on the monday, now it was a serious thing, so i took her to hospital and missed the appointment to do the insides
i had the week off because of what had happened and the next week i go around to explain
she it out, i clean the outsides and leave a note
i then get sent the cheque and a snooty note saying " how let down she was, how hurt she was that she had moved all the things from the window cills and i hadnt arrived
i phone her and try to explain
she hangs up
now its 2 years on and she is still trying to get customers to cancel me
a few cleans ago , she comes out and tells me " i would do that house, they are not happy with you, you havent been for 13 weeks "
i reply " i have, i did it the day before i left for disney the exact date was blah blah blah, they even sent me a cheque"
she sayd " well im telling you to not clean them"
i reply " when you buy this house, then i will listen to you, BUT till then, i will only hear you"
she shouts " they dont want it done, im going to get the whole village to cancel you "
i reply " carry on love"
she storms off
now this is over 2 years since it happened, i dont think she is going to let it lie
funny enough, i spoke to the lady of the house who she was saying she doesnt want it done, she is happy with my work and said ignore the lady
you win some, you lose some, thats the nature of this game