What makes this business so different to all the others where competetive practices are the norm?
Nothing at all. And I am glad you bought it up. In truth the nature of the business is "sketchy" in its truest form. You can walk round one estate and the supply really outstrips the demand. Walk round another and the demand is over whelming.
The only real problem I have with these guys is not the threat they pose to me, I/We could join/beat them if we really wanted. But the threat they are to themselves. It is far too easy for one of their employees to start up a company and steal there work. It is far too easy for someone to come along and offer the same service for less. So I am more worried for them than I am of them.
As an investor I would never buy shares in them, the window cleaning game supports the small guy much more than the big guy. It has always been a game of low overheads and high profit margins vs the weather and the economy. The problem for a window cleaner does not lie with big companies starting up, but with lots of small ones, bad weather and high unemployment (which also causes more small operations to appear)
I would say that as long as they manage to keep their work force professional, then they will aid the industry, giving it a different image to the cloth cap n beer money image, only last week I was told that my job was good for a bit of pocket money
. However cold calling via telephone is not something that is professional in my opinion.