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MACC thats how I want to be when I am in the position....firm but fair to me and the customers...
Yeah for example. I had a job that took 2 hours and it came in a batch of work were the neighbourhood warden type person phoned me when their old window cleaner packed in. Anyway long story short the other houses let me price theirs for myself but this one guy was adamant that the old guy only took half an hour and he paid him £8. I did it and it took me 2 hours so I took the £8 and thought there must have been something wrong with the way I was doing them. So I tried again the next month with a different approach and still it took 1 1/2 hours. I has a word with the guy about the price and he laughed and said " No I'm paying £8, thats it" So I said I'd leave it then. He replied with I'll leave you to think about it. I finished with " Well there is nothing to think about on my side." The next month I pulled up in the road and seen him running towards me like a mad man. First he agreed to my new price then he told me the other guys rubbed them with an old rag and that was it. So sometimes when your adamant that you are right stick by your decision !