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no its not the filter cos it does state that filter must be in at all times. It is actually making a different noise.could the motor have gone?I am fuming cos this was first time vacuum was used it was only tuned on for 2 mins before problem started.This vacuum is brand new and was pat tested just a week earlier and passed.what could it be? I ordered the model a2004 on line so its all hassle of sending back now