11) All claims must be made in writing and addressed to FCS Head Office within 48 hours after the liability has arisen. It is your responsibility to ensure FCS Head Office receive your letter and you obtain a reference number from FCS Head Office relating to your complaint/claim
12) FCS and all operatives are comprehensively insured under our Public & Employers Liability Insurance Policy
13) Prior to commencing any work a Risk Assessment/Method Statement and H&S Policy will be recorded and produced on request.
14) Payment for any service provided by FCS must be made within 7 days from date of clean. Payment can be made either by Cash, Cheque, Standing Order or Internet Banking. FCS reserves the right to charge interest on late payments in line with the Standard Interest rate current to the date of clean set out by Barclays Bank. Interest will be calculated on a daily basis until payment is received. If payment exceeds 30 days a late payment charge of £5 will be added to your account to compensate for all types of communication required to collect payment. If after unsuccessful attempts to recover the outstanding amount due and the amount remains unpaid after 45 days from date of clean FCS reserves the right to pass this account over to our legal department and to proceed with court action to recover the debts, legal costs and any added expense incurred with regards to this debt.
15) FCS collects data from our customers in the form of Name, Address, Telephone Numbers and Email Address. This information is strictly for the use of FCS and to assist in carrying out our services. At no time will your data ever be sold or passed on to 3rd party users. We respect our customers privacy, this information is kept in line with data protection regulations at all time.
16) FCS reserves the right to increase their charges by up to 5% per annum from date of first clean and every 12 months thereafter.
17) Throughout FCS providing any of their services all representative of FCS will remain polite, courteous, reliable and professional at all times. If any representative of FCS fails to adhere to this code of conduct you are to report this immediately to FCS Head Office and also send in a letter detailing what happened. This in turn will be investigated internally and FCS will write to you detailing the outcome of their investigation.