Bricklayers don't lay bricks in the rain, farmers don't hay-make in the rain, painters don't paint in the rain...and so on.
When you are at the mercy of the elements you have to take a common sense approach, there are conditions when window cleaning doesn't make any sense at all...you just have to be sensible, also the customer cannot expect perfect conditions all the time, they have to realise that...
Ian
Hi Ian,
To be fair your comparisons above, personally, I don't think are similar to window cleaning? Bricklayers don't work because the cement will not set, Hay makers because the machines will clog up and the hay will rot, painters because the paint will not set properly?
Yes common sense has to prevail and agreed if it is a torrential downpour then w/c is not an option, but in reality, rain is rain, next time it is raining give one of your windows at home a clean and see for yourself the results. I was like most and an avid "NO CLEAN" in the rain business. Then I decided to try my own windows and was amazed,
We then used to knock in the rain, if out we would clean, if in we would ask. Gradually over time, less and less said no and the ones who were out very rarely complained.
Now we work in the rain and crack on. Our customers are ok with this but most importantly I pay the wages every month, pay the bills every month and don't worry about a few days rain.
I used to hate it when a customer who was due at the end of the month used to complain I was late when I was trying to catch up with customers who hadn't been cleaned yet due to the rain. I would always say, well I can always come and clean your windows next time it rains, crazy, but true, sometimes people would say, yeah thats fine???
I guess in the end its our own mindset which either lets us work or makes us stay at home with the rain.
Question is, if we had 2 weeks solid rainy days, how long would it be before financially you had to say to yourself, sod it, I am going out to earn some money?
Maybe then you will be surprised just how many customers "are" ok about it?
Best wishes,
Trev