[Alex Gardiner]

Hi Cleanteam,

You say you are using a 30ft and a 34ft, was that from us? What length is the 30ft one? How many sections does the 34ft one have?

A pole of each size from each batch were measured accurately when they came in to us. There may slight differences in each pole.

Email me your name and phone number and I will give you a ring to sort this out.

[Luke Johnson]

Alex, I never got the email about the superlites, try sending it again, must be something wrong, but please put my name down for the 24ft telescopic superlite!

[jeff1]

I use the Carbon Fibre/Glass Fibre Hybrid and my Boss who is  5' & disabled can use it, I'm sure you guy's out there can, There the corgies conkers in my mind.

[Moderator David@stives]

Alex

Have you got my new pole yet, if not how long will it be ?

Dave

[Alex Gardiner]

Hi Dave,

The European factory backlog has slightly delayed our production run, so we now have been assured that we will have the Super-Lite 2 on our shelves by the end of July. There is a small chance that they may reach us sooner, be assured that we will let you know if this is the case.

Alex

[NWH]

That superlite 2 is that the modular one.

[Alex Gardiner]

It is and we are very pleased with the end result. Tougher, lighter, more adaptable and better packaged.

They will be a lot more affordable to the customer as well, as we are investing in a large production run of them bringing into play greater economies of scale.

[niceandclean]

Sorry Alex, what is the length of the 34ft pole when closed? Also my 18ft pole has now had it. Im not working till wednesday, if i called the office tommorrow and paid over the phone, would you be able to get me an 18ft X Tel pole to me by then if you are getting them monday?

[Alex Gardiner]

Hi niceandclean

The office is closed all day tomorrow but if you leave your details, will ring you back on Monday morning.  Until we have the X-Tel poles in our warehouse I would hesitate to offer you a guarantee of getting one on Wednesday.  It's more likely that we would be able to deliver one to you on the Friday of next week, but again I won't know for sure until Monday.

The closed height of the 34ft is 5 ft 9 inches as is the smaller 30 ft.

[NWH]

Whats the weight of that pole compared to my 24ft carbon facelift please if anyone knows.

[Alex Gardiner]

The  24ft carbon Facelift pole weighs 1.411 kg without a glass fibre handle or 1.5kg with the glass fibre handle. It is is 21' 3" long when fully extended and 6' 10" long when retracted (not including a gooseneck)

[niceandclean]

Hi niceandclean

The office is closed all day tomorrow but if you leave your details, will ring you back on Monday morning.  Until we have the X-Tel poles in our warehouse I would hesitate to offer you a guarantee of getting one on Wednesday.  It's more likely that we would be able to deliver one to you on the Friday of next week, but again I won't know for sure until Monday.

The closed height of the 34ft is 5 ft 9 inches as is the smaller 30 ft.

Ok, thanks for being honest, i will give you a call monday morning as i need to sort something out  asap, also want the 34ft pole. What time do you open??

[Alex Gardiner]

9 am.  If the telephone isn't answered, do leave a message and contact number and you will be called back ASAP.

[niceandclean]

Excellent, thanks Alex. And thanks to everyone for the advice!