[MagicPatch]

On an average two hour clean, I normally expect to clean the bathroom, kitchen, mop floors, dust and vacuum, but am finding it difficult to be clear to the customer about dusting and wondered how you describe it.

For example, I tell them that I will dust all exposed surfaces, meaning tables, shelves etc, that are relatively clear. Obviously if there is a table with one vase on it, then I lift the vase and dust. But I'm finding more and more that some people expect all their shelves to be cleaned, but some houses have hundreds of ornaments or tons of books and to remove them all and put them all back can take ages if the house is particularly cluttered. Then I also find it awkward cleaning a shelf and putting a dusty ornament back on it uncleaned, but to dust every ornament in some houses can take hours.

What do you guys dust on a normal weekly clean and how do you explain to new cutomers what you will and won't do in a way that they don't think your just being lazy. Do you also dust the skirting board?

It just feels wrong leaving a house half clean and half dusty, but you can't do everything in two hours. Please help and let me know how I can explain it best to my customers without giving the wrong signals.

Thanks.

Brian.

[dg-cleaning]

I too would be interested in replys to this one!

[Cleaning Resource]

I don`t do domestic but if I did I think I would agree a separate weekly/monthly/quarterly price just to do a complete dust throughout. 

[cleanandneat]

hello ,

We state in the general clean that we will do the bathroom and kitchen first and all floors and 1 or 2 rooms depending on the size in a 2 hours weekly clean. The rest of the house is then divided into sections (rooms or 1 room +staircase,etc.) and each section will have a full clean every other week or 3 or 4 weekly. Therefore the customer know that the house is thoroughly cleaned (dusting furniture,ornaments,skirtings,cobwebs..)in the course of 2,3 or 4 weeks.
I cannot work or let my staff work messy,if you see what I mean. It is a difficult issue because simple tasks -as you said for examle cluttered shelves-could be very time-consuming.Get it right from the start and put it in writing. So far I haven't had a real a problem.Touch wood...

Ildiko
Clean and Neat Service

[Jan K]

just explain, in a cluttered house, that a clean will take longer as there are lots of items to be dusted and  allocate your cleaning hours accordingly