[DASERVICES]

Do you carry on taking on work and dump your low priced accounts or do stop taking on work when you are full. I'm totally full now and turning work away, even had a building contractor ask me to do work the other day.

[SherwoodCleaningSe]

I take work on in the roads I do and drop the loose ends.  And I take on the well paying stuff.  Also when full jump up the lower priced work.  I tend to find this time of year brill loads of new customers, but come November through to March the new customers aren't forthcoming and if anything you loose a few from moves ect.  So I make sure at the end of the summer I'm cram packed 110%.

Simon.

[matt]

ive been at that point for about 18 months now, im ram packed out with all work in the same roads, i park the car once and thats it for the day

i dont have the answer, i still take on work, but put in VERY good prices, if i get it, then great, if i dont, then nowt lost

im thinking of certain estates now doing WFP up and down, will mean i can get more done in the day

[Londoner]

Its a good position to be in, congratulations!.

In theory this is now the time to sit back and assess your round. Put your prices up and weed out the ones that need weeding out. You are now totally in the driving seat, its a nice feeling. Enjoy it, you have worked hard to get there.

[pylofm]

I am no where near a full round but come the day that it is full, the lower paid  work will be bumped...in addition I constantly target the area's that I have work in to get work closer....

Given that my business is growing slowly I am however noticing that I am increasingly being approached by walkovers in the areas that I regualary work...it seems that after working through the winter and being regular I am stating to gain some trust....

I think I need another 90 customers and I shall be where I want to be...then I hope just to 'top-up' the dumps/moved/lost each year.

So I suppose I do not ever see the time when I stop taking on work..

Cheers
Dave.

[Clear Vision]

How would you weed out customers you really don't want and need?

Some people say put there price up. Even if that was the case I still wouldn't want them!

Would you tell them personally? (what would you say to them?)

Would you just stop going and say nothing?

Would you drop a letter through their door explaining you are no longer able to clean there windows?


How would you all word it and what would you do/say?

Cheers
Matthew

[SherwoodCleaningSe]

Why would you want to weed out a customer?

If they are bad payers, in the wrong area  or not enough are the only reasons I can think of.  Because they are ugly or smell isn't really a good enough reason all though I have a customer who really stinks but thats a different thread.

Just drop them a line or tell them face to face and state the reason.  Under priced work I would reprice first though.

Simon.

[vwm]

yep to lose a customer double price

must admit i just gave away 10k of work cus i knew i wouldnt get the price i wanted  that way they stil have a w/c but just not you

[Londoner]

Reasons for dumping customers, it would be interesting to see how many we could come up with.

I like Sherwoods one about being ugly, I could just imagine that. "Sorry Missus, I can't clean your windows any more, you are just too ugly"

Mostly for me its time wasters. Quite a few houses I do have to be in because of access and I phone the night before. Then you turn up and there is nobody in.

Others its just too much bother putting up the price, sometimes you just get fed up doing a particular job.