[Kingfisher-CCS]

Hey people,
Last week one of my client called to say that they didn't want the cleaner that I employed there because the women didn't feel comfortable with him. I asked what exactly he'd done, but the client said he's just weird n the women feel uncomfortable.

This is the only cleaner I didn't have to worry about, no time off, does a good job etc. etc.

Anyway, the client wanted him gone that very day but I managed to get them to agree to the end of the week (client had to speak to the women first to see if it was ok)

I was just wondering what the legal aspects of this are? The client is well within their rights to refuse a person entry and I can't put the cleaner on anything else as I haven't got anything.

I think it's a bit unfair on the cleaner, I don't even know what he's done; just "he's weird"

Maybe I ought to get something in writing? I dunno, thinking out loud now!

[Robert Parry]

Bit of a bugger this one, happend to us a few years ago, one and only time, but it causes allsorts of headaches for you, can i assume that this is daytime cleaning?

Is it not possible to change to out of hours cleaning, so your clients staff are not there?

If the above is not possible, could you not switch this cleaner to another site and change another cleaner to this site?

Legally, a minefield, if you have to lay him off completly, there is a chance he could sue for unfair or constructive dismissal, good luck!!

We always introduce our staff to our clients at the outset of any contract, we also train each staff member in customer service and behaviour whilst on our clients premises, this genreally works well, but as i said, this is really a no win situation.

Regards,

Rob

[Jan K]

a lot of people are uncomfortable with male cleaners, unfortunately I think its a sign of our times

[Dust Knights]

Firstly the client is within their rights to ask for this and can withdraw their consent for him to be on site.

Your responsibility is then to try to find him work at an alternative location. If there is no other alternative then you make him redundant.

You really should get the request from the client in writing to cover yourself in case the cleaner does take action against you. Once you get it there is no case to answer.

Other than that it's straightforward.

Chris