Sitting in my home this afternoon just before the match started and someone from D+P leaflets rings me and asks if I received the proof of artwork I requested a couple of months ago.
Now when I requested this proof, I sent in pictures and wording to be included in the leaflet design...obviously I expected some form of proof to edit and approve as necessary...is this not industry norm...??
Anyway...it took ages and several calls to get the company to respond and they said their email system was down and they had lost my details so I sent it again and eventually got a proof sent to me which I thought was a bit amateur so decided not to pursue the matter any further...I had not committed to any purchase whatsoever.
Today, the person rings me and I tell him I did not want the leaflets but may be looking at ordering something for my carpet cleaning venture pretty soon.
He then says that in future, he will be requesting payment up front off customers before sending proofs out.
I said fair enough but I wouldn`t pay upfront for leaflets that may not be good enough....all going pretty pleasantly up to now...
He then says: "well, you do see my point don`t you?...your artwork took me 4 hours of my time to do..."
I said: " well, how you run your business is nothing to do with me, I just requested a sample before ordering and you were happy to do so at the time...most printing companies do this"
He then said: "well in future, I want you to take your business elsewhere"
...then he hung up
I have never ordered from him and was accommodating when his email system was down. To get an unsolicited mobile call from a stranger dumping me and my future business with them because I never followed on with an order after seeing their artwork is astounding
So if you are thinking of using Design and Print...will you pay a couple of hundred pounds for your leaflets before seeing them...
I don`t think so.
Must be pretty desperate to call me at home on a Saturday about this...There was never a sale of any description in place...my future business with them was dependant on how they designed the leaflet for me and it was not good enough.
Bad business Design and Print