thanks for all the response.
very intresting reading I'm gonna make sure I get all new customers mobile no's and text them a reminder if payment drifts over 2 weeks, won't clean again until paid.
Shiner thanks for verifying the stationary policy (no stamp no envelope)
the main reason i supply envelope is that inside the back of the envelope i write customers door no. and road name, I ask all customers to write their address on the back of cheque, but it's amazing how many don't, I have some use their works stationarey and franking machine then you have to try and work out who's paid.
Am i diss-organised do you lot have all your customers tel no.s and full names?
thanks all
Lee
Not disorganised, just depends how you want to do things. I have customers that I need to ring and ask to leave the gate unlocked, or need to find out when they will be in as access is through the garage etc, so I just made a point of getting everyones name and telephone number just in case. It's annoying when they give you a mobile as people change these so regularly and letting your window cleaner know isn't at the bottom of the list, let alone near the top!
When they aren't in and I post a payment slip through their letterbox, I write their address in the corner, just the first line. Printed clearly on the slip is 'Please include this slip with your payment' which most do, but then not everyone pays attention!
Hope this helps
Chris