[dennis moriarty]

I have had the same trouble. Constantly replacing the 135 psi induction pump from ashbys. when i complained Dereck told me i wasputting to much powder in tank. Not so, i said and he told me that they have very few complaints and so it must be my fault! He's been trying to get me to upgrade to 400 psi!! I won't be dealing with them again.

[The Great One]

Hi

Cannot see where consumer law is deemed as weak?

We are all consumers and as such have certain rights when we buy goods.

when you say, buy a washing machine it is tested to last around 100,000(?) washes and you can claim faulty equipment up to a year later and sometimes 18 months, why is it then not the same for said pump. Surely the pump has to last a certain amount of uses, which is the reason you bought it in the first place, whats the point if you have to replace it every 3-6 months, that's not even logical.

Regards

Martin

[cleaning co]

i think u find that warrentys are upto the supplier how long or if any they going to giv one at all,  as long as they are fit for the purpose they are sold by law they dont hav to giv warrenty , but bylaw i think u hav 30 days consumer rights on most things  were they hav to giv u your money back,   warrentys are a sales pitch really saying our goods are the best and we will ie back that claim for 12-18 months , to make u hav an 100 pound service to keep the warenty sugests they dont hav 100% faith in thier machines and goods or its just a way clawing money out of thier custys, whatever the reason its outorder and looks like that dont giv a crap about exsiting custys and just want new punters all the time,i had prob that happed twice on the second vist to hav it fixed i went there very ped of and said the two brakedowns cost me x amount of money in lost work and exp etc they tirned round and said u think u got it bad we spent two days on your machine fixing it and earnt nowt !!

[Neil Grainger]

Hi All

Listening to this makes me pleased that I stuck with Alltec, Chris is worth his weight in Gold and their customer services is great. 

In my experience the customer is always right and they want you to stay happy.

Companies like Ashbys must take a long hard look at themselves. They must have lost a lot of trade just from this post alone.

Would be good if they posted a counter claim on here against this but I bet they wont, We all no you are watching.

Hope it works out for you all

Regards

Neil

[conallon]

Does not sound like the ashby's i have dealt with ?
thought everbody had 12 month's consumer rights,
were do you put the oil !!!!!

Mike, how's Vicky  bumped into aybody else with dodgy haircuts 

congratulations on your blackbelt !

Conrad

p.s wait your turn in the public house toilet's

[JS2]

Dear Colleagues

Some good issues have been raised here to the point made by me and the originator.  It certainly is frustrating when things either don't appear 'fit for service' (I seem to remember from my student days they called this Quality) and one wonders who to approach for mediation.

Thanks

Pete (JS2)

[Ian Gourlay]

Ashbys are associate  members of NCCA

As NCCAact as mediators between carpet cleaners and members of the public perhaps they should in this case.

I believe it is misleading when machines are sold with 12 month warranties.

I think when you buy a Car you have to stick to service arrangements to keep warranty.

However this should be spelt out to you at the time of sale if was not thats sloppy Customer Care.

Sorry Ashbys looks like you may have scored an own Goal.

[Chris R]

If I remember correctly, this sites now got 10,000 members ?

Thats a lot of carpet cleaners reading this Ashbys ?

Perhaps time for a re-think on your warranty conditions? 

Or at least the HONESTY to tell prospective buyers of the conditions of warranty BEFORE they take delivery of the machine ?

Food for thought hey Martin ?

all the best for 2007  

Chris

ps  yes, that correct -  TEN THOUSAND CARPET CLEANERS  USE THIS SITE !

POWER TO THE PEOPLE

[Mike Jones]

Take them to the small claims court. under the trade descriptions act goods should be fit for purpose.

[cleaning co]

imo  these smaller pumps are not good enough to be sold to a proff carpet who is going to use it every day  they cant take it so they shoudnt be sold , before i started using big pumps i hate to think how many pumps i changed and lost work days,imo if they still keep selling these pumps after so many hav failed after short time  then its done on purpose ,  alltec started putting in a pump couple years back which kept failing so they withdraw the pump from sale and stoped building it into thier machines,  i also had the same prob with a hydramaster porty pump which was 250 psi just kept failing all the time   another firm i gav up on  :    a 400psi moter driven pump should be standerd to any prof carpet cleaning machine

[calmore]

I think when you buy a Car you have to stick to service arrangements to keep warranty.

Cars come with a service book that details what should be done at each service and when.

Do carpet cleaning machines come with information on when/how they should be serviced?

If not then the manufacturer can't expect the owner to know!

[Chris R]

Out of all of the lower powered water pumps ( under 150psi) I found the 100psi model available from Extracta Products to be the most reliable.

Even though its only 100psi you do not notice any difference in cleaning power than with the ( so called) 135psi models available from Ashbys, Prochem etc.

regards

Chris

[murky]

We might not like Altec for their fasttrack etc but you cant fault their after sales back up. As posted earlier, Chris is brill.
A few years ago I rang late on a Friday with a problem with my porty, Steve was just locking up, he said if you can be here in 1/2 an hour I'll wait for you of bring it in tomorrow.
I was there in the time allowed he flipped the machine over changed the vac and hey presto I was working next am doing offices.
No time lost.
Cant fault them on that.

[Kinver_Clean]

Alltec give a good and comprehensive owner manual of 25-30 pages.

What pump went wrong? What happened? is the motor running but the pressure dropping under flow? Is the motor running but the pump making a 'rough' sound rather than the usual quiet purring?
I have had several mcs in lately with Shurflo 135 induction motor pumps that have failed due to a particular problem.

I would be interested to hear details.

Trevor

[Mike Roper]

It would be interesting to know if they actually do anything to the pump in a service , if not , whats the difference if it hasnt been serviced ?
Mike

[Ian Gourlay]

Tevour,

What machines do you repair.

Perhaps you could post in details of your repair service.

Im sure that would come under general interest and not advertising.

[Kinver_Clean]

I am near Kidderminster and do any portable. Ive had a few strange ones in in the past. I have an original Ashcomes Elite the makes an appearance every so often it must be 15-20 years old the owner cant even remember when he bought it! I have just removed the original centrifugal pump and fitted a 135 as it had finally worn all the seals to nothing.

Most machine have the same guts even if they look different from the outside.

Trevor.

[CBCarpetcare]

Hi

I have brought 3 Ninjas from Ashbys and in their defence always found the honest and proffesional? I just brough another machine it was delivered the next day!

It was great.

Thanks

Carl

[Matt Read]

I've used ashby's and my opinion is they blow hot and cold,but they should look at their after sales care and make it clearer.

One thing i would like to add is when i had a problem with woodbridge my post was removed within hours by the mods here...how come this ones being allowed (with a moderator contributing ! )

[cleanability]

Well I've really got a hot topic going here which is great. I'm sure a service on my Ninja is really a good clean and change the vac brushes. I'm sure the service wont prolong the life of the motors if we already clean machine and change brushes. Then again am I the layman who doesnt understand THE SERVICE and its benefits.
Then again I wouldnt ask a garage to change my oil on my van I can do a better job myself.

Chris