[cleanability]

Had pump prob with my 6 month old Ninja. Just got back from taking it in to have prob sorted. They had to re new water pump. I said I didnt want the 6 month service ( £95 +vat ). They said, in that case the rest of your years warranty is void. Is this normal? Dont sound fair to me. What if my pump packs in again in a few months then i gotta sort it.

Chris

[cleaning co]

if thier  policy is no warrenty after 6 months from new if u dont hav a service  (which i think is outorder) then u hav 6 months on the new pump they hav just put in

[rs_cleancare]

Thats not on! I would not stand for that sounds like there trying to squeeze a few quid out of you.
Did they tell you when you bought the machine that it requires servicing every six month? If not stamp your feet.

I only have a service once a year.

Rob.

[cleanability]

I know this type of thing applies to new cars, but it doesnt apply to eg a washing machine does it. And personally I never have services on my machines. I clean them regularly and change brushes regularly and I've never had probs b4.

Chris

[stevegunn]

I had a similar problem pump packed after 9 months Derek agreed as I lived up North he would waiver the service issue, I sent the pump pack then Martin rang to say warranty was void as machine not been serviced and pump was stripped down.I think its bank out of order 

[fletch]

Report them to the Trading Standards!

[steve cardy]

Its a great way to get out of giving a years warrenty and also gives ashbys £95 just in case anything does go wrong.

[Mike Halliday]

why do people still buy stuff from Ashbys?

I doubt this is legal, but ashbys know that no one will actually do anything about it.

Mike

[Chris R]

Its a great way to get out of giving a years warranty and also gives ashbys £95 just in case anything does go wrong.

Its not just the £95 ( + vat ) for the service. If you don’t live local to ashbys you also have to pay the cost of carriage each way. That would be about £60 each way ! 

So the service will actually cost you more like £240 all in 

Plus I bet they find a few " extras" that need replacing, NOT covered by the warranty at the same time ?

I think that Ashbys are the ONLY company that treat people in this way ?

regards

chris

ps MAKES YER BLOOD BOIL !      

[Chris R]

Also did you know that they DONT tell you about the service requirement when you order a machine ?

You only find out by reading the info that comes with it !

           

[AnnaGrant]

I think Ashbys should be paid a visit by trading standards!

It seems that not only is their service and sales leave alot to be desired but they are misleading customers too.

Regards

Anna

[*paul_moss]

If they are this bad why do so many deal wih them.
I nearly bought a Ninja a couple of years a go from them, bought a Edge 2 from Cleancare International instead and the service from them has been great.
So glad I did not go with Ashbys

[Chris R]

If they are this bad why do so many deal wih them.

Because the Ninja is a great machine 

what we need is another company to import the Ninja and offer the same spec that Ashbys do.

At the moment they dont care, because they have no competition

[The Great One]

Hi

If anyone buys ANYTHING and it breaks with a short time you are covered by your statatory rights, this means anything you buy has to last a reasonable mount of time without breaking down, be it a washing machine, a PC or a pump.

Your rights are the same whether the goods are new or second hand.

Go here:

http://www.oft.gov.uk/Consumer/Your+Rights+When+Shopping/default.htm

Or try this:

Your Statutory Rights

Under UK Consumer Law these include the following:

Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Where faulty goods are returned the refurbishment charge, and/or delivery charges cannot be deducted from the consumers' refund.
Additionally under the new Consumer Protection (Distance Selling) Regulations October 2000 you have the unconditional right to cancel an order. The law says that:
You must inform us within seven working days starting with the day on which they are delivered, you must ensure that you take reasonable care of goods and return them to us. We must refund the money as soon as possible and at the latest within 30 days of receiving written notice of your decision to cancel. You may only be charged at most for the cost of returning goods.

The detailed guidance for this new law is on http://www.dti.gov.uk/ccp/topics1/guide/distsell.htm

Good luck

Martin

[Mike Osbourne]

I think it's a real shame they adopt this take it or leave it attitude.

I found Derek and Martin nice genuine people with good products but they will pay for their attitude towards customers in the end and they will wonder how their business went down hill so quickly and maybe sooner rather than later.

Despite buying my machine from them I've probably only spent £150 with them since, and that's only so I didn't have to pay postage.

[cleanability]

By the way they said the pump was £190 +vat. When I bought the machine I though great no brushes to change on water pump. Hope this pump lasts. Been in the trade 10yrs. Used Extracta and Alltec machines in the past and never had a water pump that just decided not to work apart from changing brushes and old age.
Out of interest has anyone had the same prob with a water pump on a Ninja and did the fault repeat itself again. i.e no air lock or any other prob, just the pump decide not to work.

Chris

[Cloverleaf]

I bought a pump head for my Ninja from Totton pumps in March 2006.
The pump broke down in Oct 2006.

They said send it back and we'll replace it under warranty.

They did not ask if machine had been serviced  :

John

[JS2]

Without getting specifically involved in this thread (I know nothing), I always thought Consumer Law was principally aimed at the weak, non-business user ?  Hence it's hard for businesses to get much by the way of protection from it unless something is actually received faulty or is contrary to the published description.

Pete (JS2)

[Chris R]

I bought a pump head for my Ninja from Totton pumps in March 2006.
The pump broke down in Oct 2006.

John

My Totton pump broke after 3 months.

They said send it back( at my own expense ) and we will send it back to Totton and see what they say.

I had to buy a new pump so that i could use my machine in the mean time (£190 + vat + carriage)

After 4 weeks they sent me a new pump.

The new one lasted 3 months before it broke.

No warranty on this one because of no service.

Tough.

 

[Len Gribble]

Pete (JS2)

Think you may be right but it’s only a phone call away to your local trading standards office, to find out the pros and cons on business rights but are still a consumer at the end of the day.

Len