Hi there,
So i caught a customer being "intimate" for the first time today. It was Saturday at 11am and i thought that most decent people would be up and about by then. Coupled wth the fact that i knocked beforehand, i really didn't expect to see anything. Obviously, when it happened i stopped immediatly and prepared for the inevitable backlash.
The guy comes out really ped off and starts to tell me off for coming round so early on the weekend without knocking. I assured him that i did, in fact, knock, but he wouldn't believe me. Anyway, after a few minutes moaning about how disrespectful i was and threatening legal action if i did it again (?), he offered to give me one last chance and went back inside.
I continued the job, but then his wife came out and said essentially the same thing. Again, i apologised and she retreated back into the house, quite obviously not very happy. My question is, should i now drop them? It's not a big place (£9) and i'm really annoyed about how they spoke to me, because it was a genuine accident. Having said that, i can understand that they'd be a bit shocked and disgruntled.
My reasoning is as follows: i did knock beforehand, and it's not my fault that they didn't hear me; if i refrained from doing every house that didn't answer the door, i'd ean about £50 a week! Plus, 11am isn't that early on a Saturday, bearing in mind that i'd been working since 9am and i was trying to catch up before Christmas.
Thoughts?
Cheers, Matt