hi guys,
we've all been there
not today thanx
and locked gates
.......
i have come up with this letter below to give to the offending customers and would like your opinion before i print them out,
am i being to harsh? ....... would you word it different?
don't hold back, let me have your thoughts
thanx in advance.....................
Grafters Cleaning Services
Tel: Office 023 8039 2971
Mobile 07840 183969
Dear Customer,
Firstly I would like to take this opportunity to thank you for your past custom and I hope that you continue to use our services for many years to come.
As we at Grafters now find ourselves getting busier by the day (through recommendations etc)
we now find ourselves in a position whereby we are turning work away in order to clean the windows of our regular cliental.
On some occasions when we turn up 1 or 2 customers have in the past asked us to give them a miss that month, we find that we can no longer continue with this practice.
In future any customers that cancel without prior warning or do not have a valid reason for cancelling that month will be dropped from our books to allow room for other people on our waiting list to take their position.
Also on some occasions we have turned up at a property only to find we cannot gain access to the rear due to a locked gate and have had to return back at a later date, again this is a practice that we can no longer continue with.
In future we will clean all windows that are accessible to us and invoice you accordingly, should you wish to, you can leave us your phone number and we are more than happy to ring you the night before our visit so you can unlock the back gate.
We hope that you understand both the issues above and we hope to keep you on as a valued customer.
Jay
Your loyal Grafters window cleaner