[simon knight]

dont stop because of the rain . customers who complain are told the error of thier ways .and they either except that as a reliable wc i work in almost all weathers .

Under what conditions don't you work?

[007 or what]

play poker 

[simon knight]

play poker 

Brave man

[telboy]

Carry on and get wet

[windows_chepstow]

Carry on and get wet

I try not to work in the rain, but with bills and stuff, this is the only way to get the money in.

One customer did say today, 'Oh, you're not going to clean them today, it's persisting down'.

I just laughed, said I was two weeks late and that it's been like this for the past six weeks.

[Sir Squeaky]

I had my biggest account turn me away today when it was dry in the morning.

They didn't even come to the door, and sent their daughter. :
"Can you come back next week?"

"Yeah I'll pop by when I'm working 5 miles away." :

If it was a £7 or £8 job I'd drop it.

[windows_chepstow]

Squeaky (Roger), drop 'em. 

Stuff 'em.

Cheeky sods. 

[windows_chepstow]

They didn't even come to the door, and sent their daughter. :
"Can you come back next week?"

I think this is the rudest part of it.

I wish I was there.  'Please tell your Mom to p off'.

[Sir Squeaky]

Can't drop it mate.

It's been my 2nd biggest job for 10 years, and recently became the biggest.

It's not big by Ian's standards, but 3 times the size of most of mine.

[simon knight]

Can't drop it mate.

It's been my 2nd biggest job for 10 years, and recently became the biggest.

It's not big by Ian's standards, but 3 times the size of most of mine.

And quite right too....bigger customers can give more s##t than smaller ones...it ain't fair....but hey where does fair come into it?

Biggest account  have is £70....quarterly.  She's not a messer (thank God) but if she were....well I'd probably swallow it!

[windows_chepstow]

Rog,

I know my what my biggest and best account is.  The manager of the place can sometimes be stroppy with me, but to be fair, he's suffered from cancer and just had his right leg amputated.  

So I just act cold and professional towards him.  I answer his questions.

('Have you finished already', 'Did you do the kitchen area', etc.  Yes to all).

However, if they messed me about I'd still drop it.  

I suffer the weather, the rain, the shit up my ladders or round my hose so I don't have to put up with little Hitlers like this.

Drop 'em.

[craig jwc]

I'd bill them for 50%of your cleaning price as they were booked in to be cleaned.

It's taken time out of your working shedule to travel to the account where you could have been earning elsewhere.

I wouldn't have taken a cancellation from a child, i would have asked to speak to the person you have the cleaning arrangment with.

Craig

[EasyClean]

I'd bill them for 50%of your cleaning price as they were booked in to be cleaned.

It's taken time out of your working shedule to travel to the account where you could have been earning elsewhere.

I wouldn't have taken a cancellation from a child, i would have asked to speak to the person you have the cleaning arrangment with.

Craig
I definitely agree with Craig!

[windows_chepstow]

I'd bill them for 50%of your cleaning price as they were booked in to be cleaned.

Craig

Do you think they'd pay?  If a customer stops you from cleaning because of rain, do you really think they'll go for this 50% thing?

[Sir Squeaky]

It did take me nearly half a minute to drive to. I do few in the road.

I could use Ian, Roy or Trev's pricing system though...

30 seconds is at least a fiver!

[craig jwc]

I'd bill them for 50%of your cleaning price as they were booked in to be cleaned.

Craig

Do you think they'd pay?  If a customer stops you from cleaning because of rain, do you really think they'll go for this 50% thing?

If they want you and have a good price and service (even if you don't use wfp : ) they should understand that you are running a business.

If they went into work one morning and got told not today thanks and got sent home and told to come back next week, how would they feel.

Tosh, if you are thinking of dumping a customer who does this then why not ask for the 50%, you have nothing to lose if you want shot of them.

Squeaks said it wasn't raining so can't see the reason apart from it coming up to Xmas and they want to cut down on their spending.
I will clean when it rains, as you know i'm wfp. I won't clean when it is heavy rain, but when i do clean when it rains i give a 24hour  gntee.

[windows_chepstow]

Tosh, if you are thinking of dumping a customer who does this then why not ask for the 50%, you have nothing to lose if you want shot of them.

I'd rather be the one who says, 'Bye', rather than give the bad customer the chance to say. 'bye' first and feel smug about it.

I'd rather be the 'smug git'.

Good customers never pose a problem.