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Hi All,Got a cheque through the post this morning from a customer along with a letter asking me not to clean their windows through the winter months, and start again in the spring.It's only a £20 x6 weeks account. But, I'm not sure whether to reply with a letter stating that we clean all year round blah blah blah - or just leave it? To be honest I suppose its not really worth the hassle and I may aswell just drop them?Andy
I've recently had a call from a customer who I did in June who at the time said " I'll call you when I need you". I'm supposed to be doing his windows thursday 21st Dec at 11am. At 10.30am 21st Dec he's gonna get a call from me " Sorry Mr Longhurst I can't come today as a regular customer has phoned and needs your slot." Hopefully he's got the family coming for Xmas and wants his windows all nice and will then be chasing around trying to find another w/c....revenge is a dish best eaten cold
it would be your regular 6 week or nothing. Dont compromise. If all your customers wanted 12 weeks, you'd be skint for 6 weeks out of every 12.
Quote from: busydaffodil on December 02, 2006, 08:38:00 pmit would be your regular 6 week or nothing. Dont compromise. If all your customers wanted 12 weeks, you'd be skint for 6 weeks out of every 12. Totally agree with Daff here. I do a few at 12 weekly but I only do this for the much larger jobs and only at VERY good prices.