[David_Annable]

Hi

Went to look at job last week.

2 areas to be cleaned 1 at £45 + 1 at £40 = £85.

Client agrees, book job in Monday afternoon.

Does job today plus small area of carpet approx 1 sq yd.

I thought to myself I will just add an extra £5 for the extra =£90

Cussty say " oh you quoted £45 shall i make the cheque out for £50 " me speechless.

Moral of story allways confirm price in writting.

Dave

PS She gave me a cheque for £90, so all ended well.

[cleaning co]

i had custy once who had an half price leaflet,  the leaflet said hsl normal price 80  half price offer 40   lounge normal price 80 half price offer 40, so she book me to clean lounge and hsl ,done the job and she hands me 40   so i said no its 80  she says no its 40 i hav half price leaflet  after half hour of trying to explain i gav up and walked away !!!  :
gary

[COLIN BRIGHT]

i don't have this problem
i go and see all my potential customers first and write down the price for each room and then the toatal price

never get any confusion over payment.

[Geoff Jewkes]

i don't have this problem
i go and see all my potential customers first and write down the price for each room and then the toatal price

never get any confusion over payment.

I do the same, but getting difficult due to time of year. I'm now doing all my surveys after 6 but not getting home till half 7 or 8 o'clock. If you can ..... then see them, there'll be no confusion over price, you know how long the job will take and what you need , but most important off all you have at least double the chance of closing the deal and making the booking !! 

[AquaMagic]

Even if you give an estimate over the phone you should allways do a survey before you clean, we use this time to measure and write out a quote, after all when a custy says that a lounge is 12 * 12 you can bets it 13 * 13.

[Shaun_Ashmore]

Pre inspect is one of the most 'professional' things you can do.

1. you can look for potential problems
2. you can look very professional

Shaun

[David_Annable]

Hi

I went last week to look at it.

Told her £85.

Today she says £45.

Who Knew.

Dave