[bennymon]

paul asked me to email the cancellations to him and he would sort it so i did and so did trevor knight from first clean services paul has not replied nor has he answered any of my phone calls and yes i am ped off 

[steveaqua]

why air out your dirty laundry in public? surely there is a more tactful way of sorting out you working relationship than bitching about it on an open forum

[steveaqua]

whats with the edit texting malarcy only said b i t c h i n g for crying out loud

[windows_chepstow]

Benny,

As steveaqua has stated, I'm not sure this is the right place to voice concerns about Doorknockers and hopefully it's just a case of 'bad communication' rather than a 'rip off'.

Maybe a better post would be to have stated what's happened, the lack of communication despite being left umpteen messages and ask for advice from the forum?

Have you a signed contract with Doorknockers?

[bennymon]

you dont get a contract you pay cash

[bennymon]

has the origional thread been deleted

[S.C.S]

I dont see the problem with this thread thought this was a forum where u voice your concerns 

[windows_chepstow]

I dont see the problem with this thread thought this was a forum where u voice your concerns 

Only to a certain extent.  It would be just to easy for anyone whose had a tough day at work to reek vengence on any supplier for small stuff; without the supplier being available to give his side of the story.

You can guess what I mean, (AAAArrrrggg I ordered a 34 pole for a job that had to be done today, yet even though I ordered it two days ago, it's still not here... etc), when the problem could be with the carrier getting it wrong.

I think (personally) that this has to be tempered with a bit of common sense though.  I think, a supplier who heavily uses the forum for free advertising is opening himself up to forum critisism if anything goes wrong.

[Grafters Cleaning Services]

this the 1st time i've heard doorknockers being knocked
(excuse the pun)

but if this guy has a complaint i think he should be able to air his views on the forum,

by the same token doorknockers can also reply to his thread,
and by what i've seen so far they are slow to responed to either his emails/phone calls or replies to his thread.

makes you wonder?

[AuRavelling79]

Don't forget everything you type here has the same legal ramifications as putting something in writing, signing it and sticking it up on a lamp-post - i.e. you can be held to account for it legally.

[Grafters Cleaning Services]

Don't forget everything you type here has the same legal ramifications as putting something in writing, signing it and sticking it up on a lamp-post - i.e. you can be held to account for it legally.

i understand where your coming from malc, but then that's down to the writer of the thread who has the complaint.
personally i would only make accusations on a forum if i had the evidence to back up what i'm saying

[Extremeclean]

Don't forget everything you type here has the same legal ramifications as putting something in writing, signing it and sticking it up on a lamp-post - i.e. you can be held to account for it legally.

Quite correct.

And so can the moderators, site owner and even ISP.

I saw the thread before it was edited and had I been a moderator I would have done the same.

Rich.

[windows_chepstow]

Don't forget everything you type here has the same legal ramifications as putting something in writing, signing it and sticking it up on a lamp-post - i.e. you can be held to account for it legally.

Some further info with reference to this:

http://news.bbc.co.uk/2/hi/uk_news/politics/2587057.stm

[Trevor Knight]

I missed the first posting that has been edited so can't comment.

I can say however, that I know that the originator of this posting has tried several times to contact Paul regarding his situation and received no reply to both emails or telephone calls??? Strange seeing as Paul last logged on TODAY ??

I understand he is owed several 100's of pounds worth of work that has cancelled since signing up and all Bennymon wants is to be able to find and talk to him?

Agreed this must not become personal, however, I see no problem in asking where he is, especially on the understanding that Paul is on this site??

[S.C.S]

Here Here 

[drew86]

Lets face it Doorknockers are not adverse to useing this site to promote their services, and it would seem they have had ample oportunity to reply to bennymon, so I think they leave themselfs wide open to any critisism that comes their way.
Thats how I see it anyway, and if I was Doorknockers I would have made every effort to clear the whole thing up by now, as any of us would if one of our customers contacted us with a complaint.
It may be that we dont have the whole story who knows? but unless they reply then you can only make the assumption they are avoiding the issue.
I agree the Issue should initialy be sorted away from the forum, but from what bennymon has said he was left with no option other than useing the forum to contact them, and if I recall correctly his first posts were simply that, asking them to get in touch, so i can fully understand his frustration that led him to go public about the situation.
Drew.

[steveaqua]

why would they have to make a public announcement for everyone to see are you all judge and jury? i understand it could be frustrating not getting hold of people and if i had that much of an issue about that much cash i would be in my car and banging on thier door! seems a little stupid to me, how can you let £700's worth of work slip away through your fingers, when was this amount of work canvassed for you? how did you lose so much?? did you not check up on the work on the night? did you not phone any customers?? i've had a few little issues with some of the new customers they have signed up for me but nothing a little phonecall and communication hasen't sorted out. I'm in no way defending them for my own gain, it doesn't affect me either way, It just seems to me like this is turning into a hanging of the door knockers thread. it sounds like their are a lot of people hanging around waiting to put the boot in! if i were to have some beef with someone i wouldn't be airing it on an open forum and winging about it i would be proactive and kicking some ass! a fool and his money are easily parted

[macc]

From what i can see that is the problem Steve, emails phone calls etc & no responce.

I can see his frustration & i would feel the same way. I cant see what the problem is.

I will think twice about using them now & had contacted them with the possability of using their services. Thanks for the warning.

Macc

[Extremeclean]

This is one of the problems with forums such as this one.

It gives people an outlet to air grievances in public which can adversely affect the reputation of people or organisations which if not based on fact which can be proven can result in heavy legal action being taken against the author, moderators of the forum, site owners and even the ISP.

I've seen instances on here which if had been directed at me or my company I would have definately taken legal advice about on the grounds of defamation.

I can also understand that Benny may feel frustrated by lack of communication but to use the forum to state financial matters IE he is owed by a company or individual in his opinion could open up all sorts of cans of worms.

Like Steve Aqua says the forum is being used as judge and jury here whether intentional or not. If I was owed £700 I would take normal routes to recover it. I do this all the time in business. It comes with the territory.

There have been times in my business career when I had to avoid calls from people I owed money to because the people who owed me money were slow in paying.  How many here can say the same? Quite a few I would think.
Does this make me dishonourable or deserving a public hanging?  I dont think so as I always resolved the issues through the correct channels.

Also I see that no contract was signed. I hate to say this Benny but if you do lose out you should treat this as a lesson in business and put it down to experience.

Rich.

[Grafters Cleaning Services]

From what i can see that is the problem Steve, emails phone calls etc & no responce.

I can see his frustration & i would feel the same way. I cant see what the problem is.

I will think twice about using them now & had contacted them with the possability of using their services. Thanks for the warning.

Macc

ditto

i myself was thinking about using canvassers as i may in the future put another van on the road.
i think if i do the above the best thing i can do is canvass myself but it's finding the time