We use a PO box, and when we go down to collect our mail, the way the royal mail staff behave can be summed up in ne word, UNPROFESSIONAL.
Often on the phone to their friends exchanging obscene jokes (well in the earshot of customers), usually there's 4 or 5 of them hanging around outside having a smoke.
I went to collect one week, and I was waiting for something important. There was nothing there for 4 days, then on the 5th day there was about 30 letters. "Thats odd" I thought, when I checked the postmarks some were more than 10 days old. They simply couldnt be bothered to go down the stairs and check it for me.
One time I was waiting around for 15 minutes while they all (5 of them) hunted around their very scruffy looking office for an expensive Italian leather jacket that a lady had come to collect (sent by reg'd post) and they had "lost".
The sooner the government introduces competition to the royal mail, the better.
-Philip