[steveaqua]

Signed up some new customers on an estate, it is due to be done tomorrow. i took a phone call from one of these new customers. he said he'd like to cancel before we start as he thought our company  is to in depth! He said "I think you ask for to much by offering cheque payments, standing order or credit cards. I just want want a normal Window Cleaner" I told him that "things have moved on in window cleaning and we offer these services to a) give people an easy pay option if there not in at the time of the clean and b) save us time in chasing round after people in collecting cash. each week." by this time i thought he was a joker and thought i'd quiz him a little by asking "so what service do you suggest we do as we like to listen to peoples opinions on how we can improve our company." he said "I'm not going into it i just don't want you to clean my windows" I said thank you sir you have just answered my question!

Why didn't he just say he didn't want his windows cleaned instead of making up all this crap?

ain't all bad picked up a nice £20 house on my round today so that cheered me up a little

[scrimit2]

As you said you cant please everyone, the thing is that we need to do is to please our main core of customers, which are usually understanding people who pay there way, as for the other kind of people, the "not this time thankyou" the ones that avoid paying, or the ones that moan because you are late but also moan because you are on time, those type of people cant be pleased, but they will have us jumping through hoops trying if we let them.

[steveaqua]

They will have you jumping through hoops given half a chance. Its just the guy i mentioned above couldn't just tell me straight that he changed his mind and had to come up with a cock and bull story and try to rubbish our company...theres one born every minute.