Talking of stain protection, I have found that people who purchased a "Stain protection GUARANTEE" when they bought the suite new never want to buy a proper "stain guard".
People don't realise the difference between a "stain guarantee" that the stores offer and proper "scotchguard", the fact that one is merely an insurance policy and the other a genuine chemical applied to the fabric and believe that "stain protectors" are therefore crap.
Has anyone found a way to overcome this? I find it impossible to convince some customers that there is a difference.
"Well I purchased stain protection and it didn't work"
"No, you purchased an insurance policy, not a stain guard"
"No I didn't, they told me it was scotchguard and it's crap"
etc..etc..