I sent a what i would deem a fairly polite text (couple of months ago) back to one of my new customers who had asked to skip basically saying thats fine this time but please bear in mind for future cleans i will need to be cleaning every time as i have a limit on the amount of customers i can take on and as such cant afford to turn new enquiries away when i have existing customers skipping as it leave me out of pocket, (yeah i know, it doesnt literally but needed to get the point accross )and it obviously pressed her button, her reply was.... ""never in my life have i been made to feel bad for not having the money. We will find another window cleaner thanks" Ive sent very similar texts out for nearly 20 years in the same same situation and never provoked a response like that. . I so wanted to say well if your that hard up why are paying someone to clean your windows, no one ever died from dirty windows.. i reflected and remembered we live in an age of social media so opted for a polite, "sorry, it wasnt my intention to cause any offence".. .. some people need to get their priorities sorted.
I would never do this.i just dump.no need for an explanation text....they'll be struggling financially.
New year is a good time to have a clear out.i have 3 jobs I'm going to dump in Jan due to persistent late payment.im sick of chasing them up for payment.
Daz don’t dump them.
Text them the evening before with something like this.
‘Please pay for your window cleaning this evening to ensure tomorrow’s clean”
They will pay or dump you first but at least they know they’re crap payers. 😀