[Jay Le Huray]

I had a debate with a window cleaner mate of mine,
he said then when he does a house with a conservatory he always includes washing the gutters at the same time as it looks a lot better,
although I agree with him that it looks better and cleaner my attitude is to leave them and then the customer is more likely to ask  me to clean the con roof which would also include washing the conservatory gutters.

By using this method I create more income, it would be interesting to find out what you guys do.

[zesty]

Gutter cleaning is a completely separate job for me, with a separate price.

By his logic, why isn’t he cleaning the whole house guttering with the house windows?

Weirdo!

[Jay Le Huray]

Gutter cleaning is a completely separate job for me, with a separate price.

By his logic, why isn’t he cleaning the whole house guttering with the house windows?

Weirdo!

totally agree there, I think he is missing a trick

[Splash & dash]

Gutter cleaning is a completely separate job for me, with a separate price.

By his logic, why isn’t he cleaning the whole house guttering with the house windows?

Weirdo!

totally agree there, I think he is missing a trick

We charge double for a first clean and would clean the gutters on a conservatory only takes a few minutes, no time at all on regular maintenance cleans, 9 times out of 10 , customers ask about cleaning the main house gutters when they see the difference. 

[zesty]

I do wonder Jay whether people are getting the wrong end of the stick here…

You mean just a window clean?

I think people think you mean a full conservatory clean, i.e the roof etc - in that case, I defo clean the gutters, but NOT when it’s just a standard monthly window clean…

[Phil J]

If we're cleaning the conservatory roof the yes definitely cleaning all the UPVC on the conny as standard and charge accordingly

[Splash & dash]

I do wonder Jay whether people are getting the wrong end of the stick here…

You mean just a window clean?

I think people think you mean a full conservatory clean, i.e the roof etc - in that case, I defo clean the gutters, but NOT when it’s just a standard monthly window clean…

I understood what was being said and we clean them on every visit but we do cover the cost of it in the regular window clean price , it’s just the way we choose to work to set ourselves out to give a better service than the next guy , once clean takes less than a couple of minutes per clean to do the average gutters on a conservatory

[zesty]

I do wonder Jay whether people are getting the wrong end of the stick here…

You mean just a window clean?

I think people think you mean a full conservatory clean, i.e the roof etc - in that case, I defo clean the gutters, but NOT when it’s just a standard monthly window clean…

I understood what was being said and we clean them on every visit but we do cover the cost of it in the regular window clean price , it’s just the way we choose to work to set ourselves out to give a better service than the next guy , once clean takes less than a couple of minutes per clean to do the average gutters on a conservatory

I’d be amazed if that’s the norm, I’m really shocked at the votes so far!

[zesty]

If we're cleaning the conservatory roof the yes definitely cleaning all the UPVC on the conny as standard and charge accordingly

Absolutely, that’s just par for the course, but on a standard window clean, defo not.

Splash is doing it as an incentive and to stand out from the next guy, defo not the norm, certainly no one I know round here does it.

[Splash & dash]

If we're cleaning the conservatory roof the yes definitely cleaning all the UPVC on the conny as standard and charge accordingly

Absolutely, that’s just par for the course, but on a standard window clean, defo not.

Splash is doing it as an incentive and to stand out from the next guy, defo not the norm, certainly no one I know round here does it.

Yes that’s why we do it but we aren’t alone , not wanting to sound arrogant but we have a lot of very wealthy customers with large multi million pound properties they expect you to go the extra mile many wouldn’t be happy if they weren’t done  we just do it as a standard clean and add a bit to the price so the customer is happy and we earn a bit more , but having said that we do the same for 3 bed semis on a housing estate , it’s just the way we have always worked .

[NWH]

Don’t start saying you have very wealthy customers you Willy waver 😂 lol.

[james peters]

this is interesting..... I  have one customer that wants it done each time.      (monthly)    it takes hardly any time extra , but looks good .

I am now thinking of doing this as standard .   I can see the benefits of it just going that little bit further to stand out .

I charge enough on first cleans to cover it , and from then on it will only take seconds extra on a standard conny  each visit

[Jay Le Huray]

I do wonder Jay whether people are getting the wrong end of the stick here…

You mean just a window clean?

I think people think you mean a full conservatory clean, i.e the roof etc - in that case, I defo clean the gutters, but NOT when it’s just a standard monthly window clean…

what I mean is as a regular window clean of the house which has a conservatory do you clean the gutters of the conservatory at the same time?
I don't but I would clean them if the customer is paying for the roof to be cleaned.

I hope that clears it up.

[zesty]

this is interesting..... I  have one customer that wants it done each time.      (monthly)    it takes hardly any time extra , but looks good .

I am now thinking of doing this as standard .   I can see the benefits of it just going that little bit further to stand out .

I charge enough on first cleans to cover it , and from then on it will only take seconds extra on a standard conny  each visit

So my thinking is,

I’m busy enough as it is

I’ve never lost a customer to another window cleaner who cleans conservatory gutters each time

I highly doubt I’d ever have a customer recommend me, or gain more work than I already do by cleaning the gutters.

It takes away an extra job from all the customers with conservatory’s - I.e they’re never going to have to pay for their gutters to be cleaned. One less service I can charge for.

BUT:

If you are charging more for it each time, then that’s good business sense. I

If you’re not, to me, it’s not great business.

However, I understand why splash does it, there is no wrong or right way of running your business. 

[zesty]

I do wonder Jay whether people are getting the wrong end of the stick here…

You mean just a window clean?

I think people think you mean a full conservatory clean, i.e the roof etc - in that case, I defo clean the gutters, but NOT when it’s just a standard monthly window clean…

what I mean is as a regular window clean of the house which has a conservatory do you clean the gutters of the conservatory at the same time?
I don't but I would clean them if the customer is paying for the roof to be cleaned.

I hope that clears it up.

Same 👍🏼

[Bungle]

 I need to change my vote 

[Jonny 87]

I need to change my vote 

Me too.

I thought jay meant along with a conservatory roof clean.

I only clean the gutters and facias  if it’s with a upvc clean. Not standard window clean.

[zesty]

I need to change my vote 

Me too.

I thought jay meant along with a conservatory roof clean.

I only clean the gutters and facias  if it’s with a upvc clean. Not standard window clean.

That’s why I clarified it, I was shocked when I saw the voting results 

[Mattymarske]

I clean them every time, always have done and like Splash says sets you apart from others round here. A franchise company round here cleans them every time as well and is an advertising point. Not sure about the other franchise that haven't the best reputation.

In my eyes if you're cleaning top of frame on a Conny the gutter is more likely to be close and dirty splashes may drop down and ruin a finish when you walk away. Similar to when soffits are practically sat on top of upstairs window frame without a course or two of bricks, 1st clean I make sure 6 inches of soffit is cleaned so any splashes aren't mucky drips.

Conny roof and finials etc is an add on. Sometimes if I don't want the custy to ask for a roof clean as too busy I even clean the end of the panels and frame ends so looks "clean" for another 6 months or year til they think about it again lol.

Obviously price jobs correctly and it doesn't take much to keep on top and looks better. A bird strikes on half Gutter and half window would look like half a job if you only cleaned the frame and glass and left crud on the gutter imo.

I  recall seeing  Spruce clean the gutters on a conny on a really tight job on a road I lived on in a local village. I saw him cleaning it and thought glad I didn't have that job as near enough stood on pavement outside fence to clean top openers and gutter then went inside garden to clean lower windows. That was before I learnt to use a swivel so wouldn't baulk at jobs like that now.

[Mattymarske]

Would be interesting to know how many wash the uPVC coving above the now windows as well. Similar correlation to the ones that wash the guttering on connys or others that charge add on price for the moulded coving.

I include garage doors and all of bay coving top as realised it's your "shop window" to passers by and seeing lichen or green algae on top of bow looks naff and makes windows mucky after heavy rain between cleans so literally 15 seconds to brush and rinse top and sides of coving every time is small price for good reputation.
Same for garage doors.....when I hear people charging 5 or £10 for a garage door that takes 1min every 6 weeks and is priced into the job it's selling point more so with internal garages (or white doors) where it maybe the thing people look at when stood waiting at the front door.

Can you create extra survey Jake? ☺️