They don’t have a phone line it’s internet and email only this is why I won’t deal with them , also they are very expensive I have better cover for less than they charge , best to look else ware .
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I did not realise that and it does not tell you that when you call them, you get a robot asking for your name, then put on hold while it rings for a while, then told there is no one to take your call at the moment. So I rang many times and used different the options.
I did get a reply by email from Gleaming who did not seem to have a record of the proposed DD dates and amounts. She was helpful and it appears to be sorted out now.