[rosskesava]

It's not the problems (or not) that anyone else has had, it's the problems the the person concerned has had.

It's not a question of having a bee in a bonnet, it may be a question that the company concerned for that person has failed to meet their legal obligations.

I use AOL. I've never had a single problem but a mate of mine has had nothing but problems. My opinion of AOL and being happy with the service I've had doesn't solve my friends problems with AOL.

Cheers

[mark dew]

it's the selling to members - despite what the seller says - who it's not suitable for, that bugs me.
And the anecdotal evidence I'm recieving is that it's just not a one off; it's many of them.

I agree with you tosh to a certain extent, but that can apply to any selling and not just with this supplier. Any direct query about a product is going to be viewed as a potential sale and treated as such.
We do no different when asked for a quote.
A mis-sell is just a subtle version of a hard sell i reckon, but as long as it does what it says i can't see how anything can be done.
You are the 1st to truly criticise it on here though and if it helps people make a more informed choice of what they are really spending their money on, that can only be a good thing.
Could always be better but i think it is a strong product and worth having.

mark

[JM123]

guys just chill, I know its not nice parting with lots of hard earned money for a product you don't like ( and no I'm not saying this because I supply systems), I'm not one for trolleys full stop - think everyone knows that.

what I'm saying here is to be direct with the supplier, certainly voice concerns, but don't be too harsh as some feel quite the opposite and actually like the xyz trolley. 

and sorry to disagree with mark dew but any trolley systems I've ever seen have just been the biggest waste of money, I just can't see where ANY trolley system can beat a van or trailer mount

[mark dew]

I just can't see where ANY trolley system can beat a van or trailer mount

I didn't say nor do i think a trolley is better or even a sustitute for a van or trailer system but it can run as a van mount which a backpack can't and it is detachtable which my van mount isn't.
It is also not as mobile as a backpack either and is over twice the price but it can do what a backpack, van or trailer mount can't.
Not for everyone maybe but good for me.

cheers

mark

[JM123]

thats a decent answer I suppose, I just don't know why anyone would buy it, sorry, this isn't meant as an insult to anyone, its just a lot of money for what it is - a pump, battery, trolley pole, varistream, sack trolley and an ro-unit (If I forgot anything then I do apologise)

[Ian_Giles]

I started out with a trolley system...reason?

It was all I could afford at the time, but as time went by I used the trolley part of it less and less, it became a mini van mount in the back of the car, then the trolley itself was left behind and hardly ever used.

There are drawbacks to all trolley systems, you have to adapt what you have to meet your own specific requirements, in fact all systems have their drawbacks, the trick is being flexible.
Some people may well have issues purely because they are struggling to adapt the system they are using, it doesn't mean there is necessarily a fault with the system.

But I also think that if a supplier uses the forum he has to expect both positive and negative feedback on their products and the service they offer..

Ian

[Paul Coleman]

To me it looks like there actually needs to be a defect in workmanship or materials to qualify for a refund.  I suppose that false advertising could be a separate issue.
Please note that the DSR (distance selling regulations) do not apply to business to business transactions.
Not sure but I think that if you buy something in a shop and the item is fit for purpose but not as expected, all you are entitled to is a replacement or a credit note.  Unsure if this would apply in this case.

IMPORTANT:

I am not commenting on the suppliers goods or services as I've never bought anything from this supplier.  I've seen many positive posts here too about this supplier and the trolley he supplies.  It has looked to me as if he has a good attitude to resolve any problems that may occur.

[steve m]

surely the answer to this is just to sell the offending item to someone that wants it. If you cant get on with the trolly, or like you said all it does is sit in your garage in the way, get rid of the trolly and get some of that hard earned back that you spent on it

[jinky230]

guys when I first built my trolley I got an 85amp battery from varitech

after seeing the weight of the battery,I thought this looks really heavy and would put a lot of weight onto the trolley.I phoned them and asked if they could take the battery back as I think I have purchased an item that is unsuitable for my trolley,The chap said ok and told me there would be a surcharge for items sent back.I accepted this cost as I was still recouping some of the costs.When I went to the post office to find the cost of postage it was about half of the cost of the battery about £45.The post office told me to ask the supplier to issue a return of post sheet as the postage to then was really cheap about £8.I contacted them and the chaps where great they said no problem.Is this not an attitude that suppliers could take,if they really believe in their products

jinky

[JM123]

yeah varitech are pretty good, I've had a few dealings with mike and richard and found them both to be good guys to deal with. 

[twt]

i dont have a freedom trolley so i dont konw if it is good or not but i get fed up of seeing the maker on here advertising all the time when this is not what the forum is about, he is constantly plugging his product so why cant people give their opinion on it when he is always telling everyone how great it is. If someone else who has bought one says its great thats ok but to critise it is not.

im probably gonna get moderated

[JohnL]

Its a shame but I feel this thread will change the feel and usefullness of this forum for a while.

All those people who post about a product they sell or about to sell will now have to think twice because some one with an axe to grind will grind it! If you dont like something or it doesnt suit you take it up with the supplier. There are a number of people selling products thro the forum and I bet they are now considering their future position.

Its no good crying in your beer just because a product is not what you thought it may be or isnt the bells and whistles you hoped it would be. Obviously products that dont work or need replacing is a different kettle of fish.


Why cannot members realise that what is good or bad or usefull or not for them may be exactly the opposite for another.

ie I am starting WFP soon and bought a backpack second hand from this site but will have to put it on a trolley because I cannot carry it. I notice Tosh does the same to move around. The next step is a trolley based system. Then when the business grows I trust some other bigger unit will be my target, and then in those heady far off days I will look at the big boys toys which is where the main suppliers come in.

So I'm growing - we all start somewhere, so the possible loss of posters who may be selling goods on here will be a loss which I for one hope does not happen.

Have a sense of reason guys and realise that what is goose for the gander may be not be strictly true.

JohnL

[jinky230]

guys I think I know where tosh is coming from

wfp can be dear and newbees coming onto the forum can get wrapped up in all the talk about making life easier for you,and totally confused which is good for them and which is not.To some window cleaners this amount of cash could be their life savings, and I think if these guys are coming into wfp surely they should have a cooling off period.It is not like a high street showroom where they can go and view the products as they are usually hundreds of miles away from them.Neebees coming into wfp must be advised to view products before purchasing, to see if it suits them or not.I said in a very early post why do the suppliers not get together and do a road show.
I must say after using the forum, and purchasing different products that my views on wfp is totally different from when I first came into wfp

we dont want newbees to buy the wrong product throw it in a cupboard and bad mouth the whole system,the more people who comes into wfp make it more acceptable by the public,and hopefully it will become the standard for cleaning windows.

if suppliers on qvc can give 30 days money back then I dont see why suppliers cannot give some sort of guarantee with their systems

jinky

[JohnL]

Interesting jinky and a good point but what about non-tangible items like software etc

JohnL

[jinky230]

demos of software are always loaded up to view

this is usually enough to make up your mind,it is usually a fraction of the costs

compared to trolleys or van systems etc people are just told you need this and that and that and you are up and running,nothing goes into the weight of the equipment, is it suitable to the vehicle the chap is using or the round he is using, but I wondered how many people purchased trolleys got them home and then said oh sh@t what a weight, or system placed in their vans and then said sh@t you really need to change your driving to suit the weight being carried
then it comes into mind oh wish I had bought a trallier, or bought a trailer and found difficulty reversing etc,some of these systems are really expensive if you get it wrong, I remeber an earlier post of a guy buying a hot system and guys advising against the system, we dont know what everyones needs are
but we would be without integrity if we did not try to help.

it is time a section was arranged on this forum with a few moderators taking the neebees under their wing for a while and reallly sorting them out, something that Jeff Brimble suggested, as nievity can be costly

jinky


jinky

[windows_chepstow]

I'm still getting the unhappy e-mails with reference to the 'Go Anywhere' trolley.

Hi Tosh. I hope you don't mind me emailing you, but after reading your
posting in the forum, i felt compelled to.

I purchased a "[XYZ] Trolley"..... Yeh....I said it lol.....last year
and
lately my varistream has gone belly up. It's stuck on full speed.
Anyways, I
emailed Andy about a week ago and not entirely suprisingly, he hasn't
replied.
So......I decided to email his bro in law at adepta engineering to see
what
he had to say about where i stood regarding a replacement. And what do
ya
know? NO reply. Is all this sounding familiar to you? It's not
the
first time they've both failed to reply either. I had some probs about
6
months ago which i chose to sort out myself. It seems they only reply
to
emails that have a pot of gold at the end of them.

This is the latest one.  It sounds familiar to others I've read though.

Has anyone got anymore?

Replies on a postcard to toshisba@yahoo.co.uk!

[D woods]

Hi Guys
Over the years I have learnt everyone wants you to get on,as long as you
dont do better than them.

When you do start to make a few quid you have to expect a lot of envy.
Dont know if this is hapening here, but its just a thought.

[Mike Jones]

surely any refunds need to be sorted out individualy, although there could well have been blatant advertising and clearly apalling customer service/ suitability claims / miss selling but dont ask me Im not a window cleaner

[Mike Jones]

The suplier is online too and no comment....

[JohnL]

The suplier is online too and no comment...


   .   .   and personaly I dont blame him, I have never seen such a blatant personal attack on an individual before.

Some weeks ago we went thro a similar discussion and I thought this kind of issue had been resolved. Obviously not!

Its about time a Mod wrapped this up because its becoming a personal vendetta!

JohnL