[DJW]

If he’s doing £500 a day, surely you’ll run out of work?

[richard connett]

I can go really fast as well …for a day or so until it catches up with you . Got to say I would be very suspicious regarding the quality . If the guys pulling in £500 in 5 or 6 hours how long is he spending on each house ? If you know by experience how long it takes to do a good job why should you believe a new employee can show you how the jobs done . I would say trust your instincts
I had a similar experience with a guy that was with me for a couple of years . I didn’t get an avalanche of complaints but a slow stream of cancellations. When he left some customers let me know they were not happy. The windows I cleaned after him were also filthy.  Suppose it comes down to wether you value making money and having a higher turnover of customers or doing a quality job

[SB Cleaning]

Got to say I would be very suspicious regarding the quality . If the guys pulling in £500 in 5 or 6 hours how long is he spending on each house ?

About 8mins according to one of his previous posts...
He will get away with the splashing and dashing this time of the year as there's only dust on the windows, wait till the summer comes with all the insect marks,pollen etc on the windows, i suspect he'll get a few complaints then.

[NWH]

The above comments from Richard are a carbon copy of my situation also I was getting a steady flow of push backs not cancelling only the odd 1 over 6 months,I have since been round and seen sills roofs etc not cleaned to anywhere near the standard I look for.
When I’ve visited jobs on my own they’ve also said they weren’t overly happy,I feel this is very common with people who employ from what I’ve heard from other cleaners and people I’ve had over the years nothings changed,you have to keep a constant look over their shoulder and they have to know it as well.
It amazes me what a Bollo**ing can do all of a sudden their work improves by say 30-40% when you work beside em.

[richard connett]

I through with employing now but I always used to say I’m not bothered about how fast you are just do it properly .
Just seen that video …Williams windows !! Bloody hell

[NWH]

Lol on the whole though Richard that’s what you’re getting these days with employees mine is nowhere near like that he can do the job but his laziness gets the better of him,that jokey attitude of that guy he has with him would drive me mad treating it like a joke as a lot of people do the anyone can clean windows crowd.

[Splash & dash]

The above comments from Richard are a carbon copy of my situation also I was getting a steady flow of push backs not cancelling only the odd 1 over 6 months,I have since been round and seen sills roofs etc not cleaned to anywhere near the standard I look for.
When I’ve visited jobs on my own they’ve also said they weren’t overly happy,I feel this is very common with people who employ from what I’ve heard from other cleaners and people I’ve had over the years nothings changed,you have to keep a constant look over their shoulder and they have to know it as well.
It amazes me what a Bollo**ing can do all of a sudden their work improves by say 30-40% when you work beside em.

So do you have two vans then ? Thought you had the employee working with you ?.

[NWH]

He’s been out in the van on his own for so many days a week over a 4-5 month period.

[Smudger]

 


I wonder which way the wind is blowing....

[Bungle]

Why would anyone want to make a video about something as dull as window cleaning?

Why would anyone with half a brain even watch it?

Why would anyone visit and post on a window cleaning forum? Beats me 

[jo5hm4n]

If he’s doing £500 a day, surely you’ll run out of work?

Yep.  If this continues and the complaints dont increase i will literally have to go and get him a ton more work.  Thats not an issue though.  My main concern is maximising his work amounts without effecting quality of work/complaints to the point its problematic.

[jo5hm4n]

Got to say I would be very suspicious regarding the quality . If the guys pulling in £500 in 5 or 6 hours how long is he spending on each house ?

About 8mins according to one of his previous posts...
He will get away with the splashing and dashing this time of the year as there's only dust on the windows, wait till the summer comes with all the insect marks,pollen etc on the windows, i suspect he'll get a few complaints then.

Yes its around 8-25 mins per job depending on prices obviously etc.

I've already told my worker in the past that naturally you can get away with more in the winter anyway.  Less sun shining on the glass, less daylight hours.  Customers usually coming home from work at night so they dont notice the windows at all etc.

Even in generalised terms the data from my own work for years on end and all my other employees shows that we always get the most amount of complaints between April-October.  I have an acceptable level of complaints per month that im happy to justify, as long as it does not go above that amount or become a serious problem then i'm sure it will be fine.

Time will tell, as soon as the sun starts shining in summer if complaints go through the roof then i'll deal with the issue promptly.

Still no complaints from this weeks work though.....   

[SB Cleaning]

Got to say I would be very suspicious regarding the quality . If the guys pulling in £500 in 5 or 6 hours how long is he spending on each house ?

About 8mins according to one of his previous posts...
He will get away with the splashing and dashing this time of the year as there's only dust on the windows, wait till the summer comes with all the insect marks,pollen etc on the windows, i suspect he'll get a few complaints then.

Still no complaints from this weeks work though.....   

It will take a while but they will come,  you shouldn't be getting complaints at all.

[Splash & dash]

Got to say I would be very suspicious regarding the quality . If the guys pulling in £500 in 5 or 6 hours how long is he spending on each house ?

About 8mins according to one of his previous posts...
He will get away with the splashing and dashing this time of the year as there's only dust on the windows, wait till the summer comes with all the insect marks,pollen etc on the windows, i suspect he'll get a few complaints then.

Yes its around 8-25 mins per job depending on prices obviously etc.

I've already told my worker in the past that naturally you can get away with more in the winter anyway.  Less sun shining on the glass, less daylight hours.  Customers usually coming home from work at night so they dont notice the windows at all etc.

Even in generalised terms the data from my own work for years on end and all my other employees shows that we always get the most amount of complaints between April-October.  I have an acceptable level of complaints per month that im happy to justify, as long as it does not go above that amount or become a serious problem then i'm sure it will be fine.

Time will tell, as soon as the sun starts shining in summer if complaints go through the roof then i'll deal with the issue promptly.

Still no complaints from this weeks work though.....   

An acceptable amount of complaints ? We don’t get a  single complaint for years with 6 guys if you are getting monthly complaints something is drastically wrong

[NWH]

A constant flow of complaints is dreadful and saying that a low number is acceptable isn’t my attitude,I’ve got a bloke if you want another lol.

[AuRavelling79]

As an owner operator I probably get no more than one complaint (about quality or forgetting a window) every two or three years.

In fact, thinking about it I can't remember more than a handful in the 15/20 years I have been wfp.

[NWH]

⬆️ same as that.

[jo5hm4n]

Let me explain in more detail.

From a round of 300 customers per van per month we find that during the height of summer we get about 2 complaints per month.  Sometimes these complaints are not always valid either.  Probably closer to 1 valid complaint per month.

This is less than 1% of customers done that complain.  99% of customers do not complain.

For me personally this is what i class as an acceptable level of complaints.  To send staff out day in day out bringing back a good turnover i can live with this amount of complaints.

For those of you on here who are employing and getting 0 complaints congratulations.  That is seriously admirable.

In my experience and from those i have spoken to who also employ most employers expect to get some level of complaints.

Most of the time its more to do with the customer than it is to do with the window cleaner or the job done in question.

Some customers standards are just too high and unrealistic.

I prefer to tailor our service to the 90%+ of customers who are happy with a good job, then tailor to the 1-10% of customers who expect a perfect 100% highest standard possible job.

You wont find a single negative review on our website or social media.

When a customer does complain we offer a Free inspection & reclean, or if we are finished in their area for the month, we offer them a free clean next time.  Nearly all of our customers are happy with this and most issues are resolved, unless the customer has a standard or expectation that we realistically cant meet or they have problematic windows/seals not well suited to wfp.  In which case they get dropped anyway.

[jo5hm4n]

Just to be clear when i was working the rounds myself before i employed i did not get complaints at all.

I don't expect any employee ever to put in the same effort and attention to detail that i did i they are only earning £12-£15 per hour.

So i just accept in most cases employees are not going to be as good, attentive, or thorough as i was and i am totally ok with that.

[NWH]

I’m not ok with that I can’t afford to keep losing jobs with what they are individually worth they expect a top job,employing multiple people is easier if you’re work is of a lower prices losing the odd 10–20 quid job doesn’t sting you or grate on you like some would do.