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johnny bravo

  • Posts: 2699
Re: Complaining for being too fast?
« Reply #20 on: January 22, 2023, 01:27:00 pm »
ive noticed on New Builds the Air Vents are now so delicate to clean .  Making you more slower just in case Any pressure can dislodge them  as they are placed in via weak plastic clips.      You cant just  brush over them incase they move and  interfere with the inner brackets holding them in.  Customers wont be happy to see a vent hanging  out .
Easy to clip back in but bedroom height will need your ladders out

DJW

  • Posts: 1008
Re: Complaining for being too fast?
« Reply #21 on: January 22, 2023, 02:19:07 pm »
Customers accidentally come on this site and discover windowcleaners are on £100,000 a year part time. It pees them off a bit.

Smudger

  • Posts: 13438
Re: Complaining for being too fast?
« Reply #22 on: January 22, 2023, 02:32:48 pm »
are you talking about thrones that then complain they need to spend 30p on a washer ?

Darran
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

Small but perfectley formed

  • Posts: 1744
Re: Complaining for being too fast?
« Reply #23 on: January 23, 2023, 06:59:37 am »
Send your other guy to do hers if she has not cancelled .
Otherwise just move on can’t please some people.
She may have hormonal issues.
Spit and polish

Frankybadboy

  • Posts: 9022
Re: Complaining for being too fast?
« Reply #24 on: January 23, 2023, 07:29:23 pm »
Customers accidentally come on this site and discover windowcleaners are on £100,000 a year part time. It pees them off a bit.
is that nigel before he employed ,sorry paid cash in hand  ;D ;D ;D ;D ;D

NWH

  • Posts: 16952
Re: Complaining for being too fast?
« Reply #25 on: January 23, 2023, 08:01:08 pm »
Employees I’ve S**t em they are useless they think scrubbing a window is the same as tickling it,I’m seriously thinking of getting a load of cheap work and just sending a couple out doing a substandard job at a cheaper price therefore 80-90% less complaints.

jo5hm4n

  • Posts: 948
Re: Complaining for being too fast?
« Reply #26 on: February 15, 2023, 05:09:41 pm »
Update:

Customer salvaged for now at least.  Basically told her my cleaner would spend a little longer on the windows just for the sake of it.  ;D

My worker came back into the office today though and he did just over £500 of work!!! Like how????

Now i am starting to worry  ;D ;D

Once again, based up north so we dont have Lee Pryor prices just yet, and my worker banged out £500 of work on the glass between 8:45am-4pm.

Still only getting the same amount of valid complaints coming in as my other worker aswell.

Im baffled.  Now im genuinely waiting to see if the complaints start rolling in over the next few weeks/months when that sun starts shining on the glass more.

Maybe Stoots was right.  We don't realise how fast workers can actually go without effecting quality if they just crack on at full speed and energy no messing about, and cutting corners where possible without sacrificing on quality etc.


NWH

  • Posts: 16952
Re: Complaining for being too fast?
« Reply #27 on: February 15, 2023, 06:06:38 pm »
I have had this and it’s just a case of him dodging bullets m8 my chap went out on his own for 3-4 months,I got complaints and have since been round on my own only to find lanterns on top of roof starting to go green which never happens usually.
Lots of other houses windows just not being done thoroughly enough to my standards for what people are paying,the last 3-4 months the days have been at their shortest and I think the lack of daylight has been on my side tbh.
“No one takes anywhere near as much care as you do couldn’t be truer”.
There’s a new guy putting videos on YouTube lovely bloke up North I think he’s just employed I can’t remember the name,he’s just employed a bloke my goodness I think he represents most on offer lol absolutely dreadful he’s a typical example of how to completely F**k your business in a few months no matter how long you’ve been going.

NWH

  • Posts: 16952
Re: Complaining for being too fast?
« Reply #28 on: February 15, 2023, 06:08:00 pm »
Williams windows he’s called.

Bungle

  • Posts: 2389
Re: Complaining for being too fast?
« Reply #29 on: February 15, 2023, 06:33:20 pm »
Williams windows he’s called.

Just looked them up on YouTube. Dear me. The both of them. Apprentice was actually missing windows 😂and the boss didn't seem to have a method of working either.
We look at them, they look through them.

SB Cleaning

  • Posts: 4287
Re: Complaining for being too fast?
« Reply #30 on: February 15, 2023, 06:34:48 pm »
Williams windows he’s called.

Just looked them up on YouTube. Dear me. The both of them. Apprentice was actually missing windows 😂and the boss didn't seem to have a method of working either.
Shocking ain't it....feck knows what pole his mate was using ;D

There's another video of him clearing gutters in minus temps chipping the crap out with a screwdriver, ladder leaning against the gutter :D

Stoots

  • Posts: 6211
Re: Complaining for being too fast?
« Reply #31 on: February 15, 2023, 06:36:41 pm »
I have had this and it’s just a case of him dodging bullets m8 my chap went out on his own for 3-4 months,I got complaints and have since been round on my own only to find lanterns on top of roof starting to go green which never happens usually.
Lots of other houses windows just not being done thoroughly enough to my standards for what people are paying,the last 3-4 months the days have been at their shortest and I think the lack of daylight has been on my side tbh.
“No one takes anywhere near as much care as you do couldn’t be truer”.
There’s a new guy putting videos on YouTube lovely bloke up North I think he’s just employed I can’t remember the name,he’s just employed a bloke my goodness I think he represents most on offer lol absolutely dreadful he’s a typical example of how to completely F**k your business in a few months no matter how long you’ve been going.

To be fair he had no chance with that banana pole, that was a pure glass fibre job.  ;D
 

Bungle

  • Posts: 2389
Re: Complaining for being too fast?
« Reply #32 on: February 15, 2023, 06:54:33 pm »
Update:

Customer salvaged for now at least.  Basically told her my cleaner would spend a little longer on the windows just for the sake of it.  ;D

My worker came back into the office today though and he did just over £500 of work!!! Like how????

Now i am starting to worry  ;D ;D

Once again, based up north so we dont have Lee Pryor prices just yet, and my worker banged out £500 of work on the glass between 8:45am-4pm.

Still only getting the same amount of valid complaints coming in as my other worker aswell.

Im baffled.  Now im genuinely waiting to see if the complaints start rolling in over the next few weeks/months when that sun starts shining on the glass more.

Maybe Stoots was right.  We don't realise how fast workers can actually go without effecting quality if they just crack on at full speed and energy no messing about, and cutting corners where possible without sacrificing on quality etc.

Why are you getting ANY complaints though? Have you thought about following the £500 kid and see if he skimps? I'd be tempted to. It doesn't stack up IMO.
We look at them, they look through them.

NWH

  • Posts: 16952
Re: Complaining for being too fast?
« Reply #33 on: February 15, 2023, 07:10:05 pm »
Something must be amiss and in my honest opinion it’s just dodging bullets some customers don’t realise what’s going on for months sending someone else round,like I said this time of year fewer hours of daylight gets you getting away with murder and it would be a bonus for a skipper.
Like bungle said and likewise I never get complaints on quality that’s what separates you once you lose that you’ve had it.
Employing is more of a gamble these days than it’s ever been people just don’t want to put the effort in to do an even decent job,that bloke in video has just had a pole stuck in his hand and off you go no method or technique at all showing him what to do or how to go about it.

Slacky

  • Posts: 8278
Re: Complaining for being too fast?
« Reply #34 on: February 15, 2023, 07:26:27 pm »
This time of year on CIU peeps used to say complaints were more common because the sun is low in the sky. It’s one or the other.

Simon Trapani

  • Posts: 1559
Re: Complaining for being too fast?
« Reply #35 on: February 15, 2023, 07:39:34 pm »
Williams windows he’s called.


Just looked them up on YouTube. Dear me. The both of them. Apprentice was actually missing windows 😂and the boss didn't seem to have a method of working either.

Omg. Just seen that video. They are shockingly bad. The apprentice is awful. Those windows must look awful.

NWH

  • Posts: 16952
Re: Complaining for being too fast?
« Reply #36 on: February 15, 2023, 08:11:38 pm »
Low sun yes that’s a killer if you know what you’re doing or it can be,to a fool that doesn’t care about your business it can finish you.
Shorter days can help the bad poler,so many of my customers are out all day they arrive back in the dark and a lot of windows the next morning are covered in condensation hiding awful work.
I wouldn’t take anything from not getting complaints some people might let bad work go if they are paying cheap prices,people paying good money won’t be bent over.

DJW

  • Posts: 1008
Re: Complaining for being too fast?
« Reply #37 on: February 16, 2023, 07:12:58 am »
Why would anyone want to make a video about something as dull as window cleaning?

Why would anyone with half a brain even watch it?

deeege

  • Posts: 5008
Re: Complaining for being too fast?
« Reply #38 on: February 16, 2023, 07:25:32 am »
Why would anyone want to make a video about something as dull as window cleaning?

Why would anyone with half a brain even watch it?

You could say the same about that Partridge fella who videos his jet washing. He gets that many views he’s probably earning considerably more from his YouTube views than he is from his actual jetwashing, strange times eh.
"....and it's lend me ten pounds, I'll buy you a drink, and mother wake me early in the morning."

Walter Mitty

  • Posts: 1314
Re: Complaining for being too fast?
« Reply #39 on: February 16, 2023, 05:30:52 pm »
Update:

Customer salvaged for now at least.  Basically told her my cleaner would spend a little longer on the windows just for the sake of it.  ;D

My worker came back into the office today though and he did just over £500 of work!!! Like how????

Now i am starting to worry  ;D ;D

Once again, based up north so we dont have Lee Pryor prices just yet, and my worker banged out £500 of work on the glass between 8:45am-4pm.

Still only getting the same amount of valid complaints coming in as my other worker aswell.

Im baffled.  Now im genuinely waiting to see if the complaints start rolling in over the next few weeks/months when that sun starts shining on the glass more.

Maybe Stoots was right.  We don't realise how fast workers can actually go without effecting quality if they just crack on at full speed and energy no messing about, and cutting corners where possible without sacrificing on quality etc.

Although I will never be the fastest thing on two legs, I am surprised at times by how fast I can go. The water must be on a fast flow rate though. These days I take it easier as I don't see the point messing up what's left of my body (getting a bit oldish).