[Perfect Windows]

Decided to give a Phantom pole a try after 12 years with Gardiners. I'd try it; if I liked it it would become an option for the franchisees.

Ordered from Window Cleaning Warehouse.
Arrived.
Couldn't open the bottom section, it was jammed.
Emailed asking them to ship a replacement.
A day later they agreed to do so.
Received notification they would collect.
Checked they'd be dropping off the replacement at the same time.
Was told "no".
I asked why.
The reason? I might not send the pole back.
I suggested that in that case they should take the pole back, cancel the whole deal and refund.
They agreed.
They collected the pole last week.

Today I've come back to a pole delivered in a comically damaged shipping tube.

Should I be surprised to experience this level of service or is it typical of them?

Vin

[deeege]

I’ve never had a problem with them, always had my order delivered well packaged in a timely manner. I use them a couple of times a year.

[NWH]

Yeah I’ve always found them to be quick and provide a good service,the only problem I had was they sent me out the wrong size elbow for my hose reel but once I called them they got me one for the next day.

[Ascjim]

The thing is Gardiner customer service is great and your comparing WCW to them.

[Perfect Windows]

The thing is Gardiner customer service is great and your comparing WCW to them.

I'm struggling to see where I've made a comparison.

Vin

[AuRavelling79]

The thing is Gardiner customer service is great and your comparing WCW to them.

I'm struggling to see where I've made a comparison.

Vin

Perhaps it is implied by your using Gardiners poles for 12 years?

[Splash & dash]

I won’t use wcw  anymore , I only dealt with them now and again but every time there was a problem , wrong stuff sent , bits missing, they then disputed it and wanted to charge me again for theses bits so told them they could collect the remaining stuff and have it back they refused , so I contacted my credit card company and got a full refund on my card . Will never deal with them again .

Gardiner’s are in a totally different league, great pity   they only sell there own products now as I got the vast major of the stuff we needed from them  , on the rare occasion that something was wrong it was sorted straight away . Excellent customer service .

[֍Winp®oClean֍]

The thing is Gardiner customer service is great and your comparing WCW to them.

I'm struggling to see where I've made a comparison.

Vin

Perhaps it is implied by your using Gardiners poles for 12 years?

Exactly! But you have to remember that big, superior Vin doesn't suffer fools!

[Perfect Windows]

Oh dear. It had to get personal, didn't it?

Pitiful.

[AuRavelling79]

The thing is Gardiner customer service is great and your comparing WCW to them.

I'm struggling to see where I've made a comparison.

Vin

Perhaps it is implied by your using Gardiners poles for 12 years?

Exactly! But you have to remember that big, superior Vin doesn't suffer fools!

Completely needless comment, Winpro.