[Smudger]

Yes shocking isn't it ! - Norfolk is not very fast paced 

I term cancellation as those that simply stop ( whether it be poor service on our part, customer cant afford it etc... )
with regards to people moving we tend to get the new owner and usually cover where the current customer goes to live - so almost a 2 for 1 type of thing 

Same sort of thing with the elderly passing on - the family instruct us to continue until its sold  - I then refer you to the above

Hope this clears up your "Amazement"

Darran

[Shrek]

Yes shocking isn't it ! - Norfolk is not very fast paced 

I term cancellation as those that simply stop ( whether it be poor service on our part, customer cant afford it etc... )
with regards to people moving we tend to get the new owner and usually cover where the current customer goes to live - so almost a 2 for 1 type of thing 

Same sort of thing with the elderly passing on - the family instruct us to continue until its sold  - I then refer you to the above

Hope this clears up your "Amazement"

Darran

Nope , I’m still amazed 😆. Are you cheap ? whether the owner cancels because they can’t afford it or cancels because they are moving, it’s still a cancellation

[Steven Biggs]

We have lost 6 this week . But picked up 3 new ones . So so all good for us.

[Splash & dash]

Same here - not up there in terms of regular window cleaning customers but into 4 figures and I wouldn't expect more than 3 to cancel in any one year..

just done a deal to have 47K leaflets printed and delivered for £4500 with VAT

Darran

That’s amazing that no one moves or dies in your areas . Iv had around 2-3 per month every month move house for the last year plus customers dieing . I think it comes down to price , I know Windys round here still charging £6-£10 and never lose any, my average price is £22.

The housing market must be completely dead in your areas if no one is cancelling because they are moving house .

I don’t  count someone moving as a cancellation  as such because we re canvass the  property when the new  people move in and 95% of the time get the job  . Some move  and we then clean their new house so again it’s not a loss . We honestly don’t  loose more than 10 jobs a year and have well over 4,000 monthly  accounts  and we aren’t the cheapest nor the dearest in our area .

[Splash & dash]

Yes shocking isn't it ! - Norfolk is not very fast paced 

I term cancellation as those that simply stop ( whether it be poor service on our part, customer cant afford it etc... )
with regards to people moving we tend to get the new owner and usually cover where the current customer goes to live - so almost a 2 for 1 type of thing 

Same sort of thing with the elderly passing on - the family instruct us to continue until its sold  - I then refer you to the above

Hope this clears up your "Amazement"

Darran

Our work ethic is the same as yours , and agree with the 2 for 1 situation that is often the case with our customers.

[Smudger]

how can it be a cancellation when you still clean there ?

anyway - yes if look look at what some here claim to get then yes I'm very reasonable 

at least you see me winging the next week that a univalve just cost me £30 

Darran

[Shrek]

Same here - not up there in terms of regular window cleaning customers but into 4 figures and I wouldn't expect more than 3 to cancel in any one year..

just done a deal to have 47K leaflets printed and delivered for £4500 with VAT

Darran

That’s amazing that no one moves or dies in your areas . Iv had around 2-3 per month every month move house for the last year plus customers dieing . I think it comes down to price , I know Windys round here still charging £6-£10 and never lose any, my average price is £22.

The housing market must be completely dead in your areas if no one is cancelling because they are moving house .

I don’t  count someone moving as a cancellation  as such because we re canvass the  property when the new  people move in and 95% of the time get the job  . Some move  and we then clean their new house so again it’s not a loss . We honestly don’t  loose more than 10 jobs a year and have well over 4,000 monthly  accounts  and we aren’t the cheapest nor the dearest in our area .

I suppose it definitely helps if your not charging top prices. I could have 5000 £6 jobs and it’d be more hassle to cancel my services then to keep me on.

[Shrek]

how can it be a cancellation when you still clean there ?

anyway - yes if look look at what some here claim to get then yes I'm very reasonable 

at least you see me winging the next week that a univalve just cost me £30 

Darran

I suppose it definitely helps if your not charging top prices. I could have 5000 £6 jobs and it’d be more hassle to cancel my services then to keep me on.

[Splash & dash]

Same here - not up there in terms of regular window cleaning customers but into 4 figures and I wouldn't expect more than 3 to cancel in any one year..

just done a deal to have 47K leaflets printed and delivered for £4500 with VAT

Darran

That’s amazing that no one moves or dies in your areas . Iv had around 2-3 per month every month move house for the last year plus customers dieing . I think it comes down to price , I know Windys round here still charging £6-£10 and never lose any, my average price is £22.

The housing market must be completely dead in your areas if no one is cancelling because they are moving house .

I don’t  count someone moving as a cancellation  as such because we re canvass the  property when the new  people move in and 95% of the time get the job  . Some move  and we then clean their new house so again it’s not a loss . We honestly don’t  loose more than 10 jobs a year and have well over 4,000 monthly  accounts  and we aren’t the cheapest nor the dearest in our area .

I suppose it definitely helps if your not charging top prices. I could have 5000 £6 jobs and it’d be more hassle to cancel my services then to keep me on.

We certainly don’t do anything for £6 , minimum price for anything is £15 and 90% of jobs are considerably more than that on domestic  up to  £250 per clean per month .   

[Smudger]

I think that statement sums up the mentality - o you don’t get cancellations you must be cheap 

You do your service or quality  must be $h!t 👍

No offence - just applying g your logic to the situation

[Shrek]

I think that statement sums up the mentality - o you don’t get cancellations you must be cheap 

You do your service or quality  must be $h!t 👍

No offence - just applying g your logic to the situation

It’s not hard keeping customers at low prices is it , that’s why your not charging top dollar , because you need quantity to pay your staff.
How’s that logic , I never said you do a poope job at low prices .

[Smudger]

I find people lose customers for crappy work….

Prey tell what are my prices? - they will be higher as there is vat and wages to pay for…

Darran

[Shrek]

Same here - not up there in terms of regular window cleaning customers but into 4 figures and I wouldn't expect more than 3 to cancel in any one year..

just done a deal to have 47K leaflets printed and delivered for £4500 with VAT

Darran

That’s amazing that no one moves or dies in your areas . Iv had around 2-3 per month every month move house for the last year plus customers dieing . I think it comes down to price , I know Windys round here still charging £6-£10 and never lose any, my average price is £22.

The housing market must be completely dead in your areas if no one is cancelling because they are moving house .

I don’t  count someone moving as a cancellation  as such because we re canvass the  property when the new  people move in and 95% of the time get the job  . Some move  and we then clean their new house so again it’s not a loss . We honestly don’t  loose more than 10 jobs a year and have well over 4,000 monthly  accounts  and we aren’t the cheapest nor the dearest in our area .

I suppose it definitely helps if your not charging top prices. I could have 5000 £6 jobs and it’d be more hassle to cancel my services then to keep me on.

We certainly don’t do anything for £6 , minimum price for anything is £15 and 90% of jobs are considerably more than that on domestic  up to  £250 per clean per month .

I never said you do anything for £6 , I said I (me) could have thousands of jobs if I was cheap. £15 doesn’t really mean anything tbh , I know window cleaners who charge the same price for bungalows as they do detached houses, £6 a pop any house. Their mentality is that they’ll get more staff and work faster

[Splash & dash]

Same here - not up there in terms of regular window cleaning customers but into 4 figures and I wouldn't expect more than 3 to cancel in any one year..

just done a deal to have 47K leaflets printed and delivered for £4500 with VAT

Darran

That’s amazing that no one moves or dies in your areas . Iv had around 2-3 per month every month move house for the last year plus customers dieing . I think it comes down to price , I know Windys round here still charging £6-£10 and never lose any, my average price is £22.

The housing market must be completely dead in your areas if no one is cancelling because they are moving house .

I don’t  count someone moving as a cancellation  as such because we re canvass the  property when the new  people move in and 95% of the time get the job  . Some move  and we then clean their new house so again it’s not a loss . We honestly don’t  loose more than 10 jobs a year and have well over 4,000 monthly  accounts  and we aren’t the cheapest nor the dearest in our area .

I suppose it definitely helps if your not charging top prices. I could have 5000 £6 jobs and it’d be more hassle to cancel my services then to keep me on.

We certainly don’t do anything for £6 , minimum price for anything is £15 and 90% of jobs are considerably more than that on domestic  up to  £250 per clean per month .

I never said you do anything for £6 , I said I (me) could have thousands of jobs if I was cheap. £15 doesn’t really mean anything tbh , I know window cleaners who charge the same price for bungalows as they do detached houses, £6 a pop any house. Their mentality is that they’ll get more staff and work faster

Ok so £15 minimum price job  each guy does a minimum of 4-6 per hour  and the  van moves less than 1/2 a mile all week , and that’s just one van with two guys  , I agree it’s not huge price  per job but it’s very good daily  money with minimal expense , and that’s just our cheapest jobs . The other vans do much higher priced jobs .

[Shrek]

I find people lose customers for crappy work….

Prey tell what are my prices? - they will be higher as there is vat and wages to pay for…

Darran

I doubt it , the customer will say that their ex window cleaner is crap to you but the real reason could be that you are cheaper and they want to save money by using your services. you could have staff running at an hourly rate of £30 and make a profit.

[Smudger]

All these pearls of wisdom from someone to -$h!t scared to have a week off be wise they can’t/or don’t know how to move a schedule

Rather than assume multi van operators are cheap - just accept the fact that everyone’s circumstances differ - some of us get cancellations some don’t some get lots of walk up some don’t - we are all but grains of sand on the window cleaning beach - differing experiences - try to be positive not derogatory.

Darran

[Smudger]

Haha £30 an hour you have not a clue

[Shrek]

All these pearls of wisdom from someone to -$h!t scared to have a week off be wise they can’t/or don’t know how to move a schedule

Rather than assume multi van operators are cheap - just accept the fact that everyone’s circumstances differ - some of us get cancellations some don’t some get lots of walk up some don’t - we are all but grains of sand on the window cleaning beach - differing experiences - try to be positive not derogatory.

Darran

So your calling my cleaning sh!te and then telling me not to be derogatory 😆 .

Anyway , I was just saying I was amazed by you not having cancellations. Well done 👏

[Smudger]

No you were saying we get no cancellations because we are cheap..

By that token I said you  an say you lose work for bad/work poor service - none of the aforementioned is a true statement - it’s (in your case) a perception and way to consol yourself in my case it’s a counter argument as to why possibly there are lots of cancellations

I have no experience in other areas of the country to know if city folk cancel more often than out in the sticks - I can tell you that lots retire here in their 50’ s and don’t move around a lot - I would say splash is y the same being in cornwall

Darran

[Shrek]

No you were saying we get no cancellations because we are cheap..

By that token I said you  an say you lose work for bad/work poor service - none of the aforementioned is a true statement - it’s (in your case) a perception and way to consol yourself in my case it’s a counter argument as to why possibly there are lots of cancellations

I have no experience in other areas of the country to know if city folk cancel more often than out in the sticks - I can tell you that lots retire here in their 50’ s and don’t move around a lot - I would say splash is y the same being in cornwall

Darran

Fair enough , I apologise for being wrong about you . In my experience, from when I started years ago (at £6 a pop any house) , I never got any cancellations, regardless of how good my cleaning was and right at the start , it was terrible as I didn’t have a clue how to do the job . Fast forward to where I am today and I do get cancellations, I count people dieing and moving house as a cancellation for my business , Since January this year iv had 19 people move out of town and 5 people die (this to me is a cancellation of my services to that address). I don’t bother re canvassing the house as I’m too busy.