I had one cancel yesterday. On reflection it was like ‘suicide by cop’.
I cleaned her windows yesterday, and have done for probably 10 years, then half an hour later got a phone call from her saying I hadn’t got all the cobwebs off. I asked her which windows, she replied with very vague details, meaning I couldn’t work out which ones she meant. Anyway, I asked her if she wanted me to go back round and have a look with her, she replied saying she didn’t have time for all that but was nonetheless very disappointed and I was meant to be a professional. So the call ended. 5 minutes later after mulling it over I called her back saying I’d come back in half an hour to check it out.
She said she was really busy , didn’t have time for all that, and needed to go and collect her husband. Let’s be honest I only needed her to walk round the property with me for 3 minutes pointing out which windows she was unsatisfied with.
So I turn up. No sign of her. Check out the windows, there’s one with some cobwebs in the vicinity of the windows although not actually part of the window. So I clean it. Reel everything in, then she appears at her back door cleaning the inside windows.
So I pop over, she opens the door an inch and says ‘I haven’t got time for this Matt, I’ve got a list of 40 jobs to be doing!’ I said could you just show me which windows you’re dissatisfied with please. Her response was, ‘you’re the professional, you should know’. So I replied with, ‘yes but you’re the customer, I just want to know which ones exactly you think haven’t been cleaned’.
She refused to come out. What other option is there but to bin such an unco-operative customer?
I’m know what it is, I’d put the price up, from £55 to £60.
The last time I increased the price, about 3 or 4 years ago we had a similar performance.
Anyway, if anyone gets an enquiry for an old bint on West Green Road, Hartley Wintney she’s trouble. She also hails from north of border, just for clarification purposes. And her surname begins with ‘G’.