[windowswashed]

I've declined picking up awkwards pita jobs but still managed to pick up some pretty decent jobs lately. Quoted one big posh house today from a customer recommendation and ended up with five new ones tonight, can't be bad.

[CleanClear]

Two stopped this week. Expected as they have been waiting for the go ahead to finally move out of the area for weeks/ months.

One is now quite isolated as in over two miles from the next nearest customer and (rarely now) 4 weekly at only £26.00. The owner asked if I wanted my details left for the new people.

No thanks I'm a bit stacked out to be honest. 

So long as you're alright, Jack.

That's the second time you've posted that about one of my comments Soupy. Why not try to post something constructive for a change? You're not on the "post a silly meme" or say "LOL" section now. 

Yes, quite. "i'm stacked out" is constructive to guys who get cancels? Share with the group what you do to alleviate cancels ?

The clue is right there Clean. Being a bit stacked out means a few cancellations don't matter. To be a bit stacked out you do good value work and get customer recommendations which are the best kind. To alleviate cancellations you need to have targeted the right kind of customers.

In fact since posting that I have dumped a 'not today thanks, we're having a new drive next week' this afternoon - this ensures that I retain the right kind of customer and don't busy my self with short lived will they or won't they types.

Now what do you  do Clean?

I'm a one man band like you. I don't get cancels. Only ones i lose either die or move. Reading back through the thread the ones worrying or concerned over cancels seem to be employers? "Lead Gen" , "leaflets" and "staff" is not something that affects me personally. You don't do that either ? Maybe there is a correlation?

[Smudger]

No, I think its more of a customer care type thing...

Splash has staff, as do  I - neither get cancellations in the numbers stated earlier in this thread.

maybe some regions are more prove to changing their window cleaner?

Darran

[Shrek]

No, I think its more of a customer care type thing...

Splash has staff, as do  I - neither get cancellations in the numbers stated earlier in this thread.

maybe some regions are more prove to changing their window cleaner?

Darran

It’s not down to customer care , I only ever see a handful of mine from 100’s. I have very little interaction with the customers at all apart txting the night before and txting when I receive payment. I think it’s down to pricing high for the areas we are in - I don’t employ either. If a customer cancels after they’ve been on the book for 6 years a few months after you’ve put the price up then it’s got to be the price imo.

Take my gym for example or sky , I like them and can take a few prices increases from them . But once they get to the edge of my price comfort zone , then no matter how much I like the gym or sky tv , il look for alternatives.
Exactly what’s happened with cleaner planner or whatever software some of you guys use , once they increase their prices upto a level where you are no longer comfortable, then you’ll look elsewhere even if you have liked the service for years

[DJW]

It’s only window cleaning, don’t kid yourselves you are something special. When the crap hits the fan soon, the cancellations will start I’m pretty sure of that.
Heating or clean windows? 🤔
Food or shiny glass? 🤔

Many businesses will go to the wall faced with massive energy bills, no government payout for them so even the commercial work will most likely suffer too.
One business local to me normally has an energy bill around £20,000 a year. That will increase to £60,000!

[dazmond]

So basically Putin will strangle our economy and send us into a deep recession(along with all European countries).....he s won..... as well as controlling grain supplies to Africa,etc...

[DJW]

I can afford to lose probably 50+ customers.
What I think may happen is customers try to get a dial a clean service which won’t be ideal.
I’m not sure windowcleaners are particularly high on Putins hit list.

[AuRavelling79]

It’s only window cleaning, don’t kid yourselves you are something special. When the crap hits the fan soon, the cancellations will start I’m pretty sure of that.
Heating or clean windows? 🤔
Food or shiny glass? 🤔

Many businesses will go to the wall faced with massive energy bills, no government payout for them so even the commercial work will most likely suffer too.
One business local to me normally has an energy bill around £20,000 a year. That will increase to £60,000!

Check out your customer profile. That will give you insight. Also the government will start moving to put help packages in shortly after the new price cap is announced.

Don't panic just yet Mr.  Mainwaring.

[NBwcs]

It’s only window cleaning, don’t kid yourselves you are something special. When the crap hits the fan soon, the cancellations will start I’m pretty sure of that.
Heating or clean windows? 🤔
Food or shiny glass? 🤔

Many businesses will go to the wall faced with massive energy bills, no government payout for them so even the commercial work will most likely suffer too.
One business local to me normally has an energy bill around £20,000 a year. That will increase to £60,000!

Check out your customer profile. That will give you insight. Also the government will start moving to put help packages in shortly after the new price cap is announced.

Don't panic just yet Mr.  Mainwaring.

Not sure Liz has quite grasped the situation, wouldn't hold your breath.

[Splash & dash]

No, I think its more of a customer care type thing...

Splash has staff, as do  I - neither get cancellations in the numbers stated earlier in this thread.

maybe some regions are more prove to changing their window cleaner?

Darran

It’s not down to customer care , I only ever see a handful of mine from 100’s. I have very little interaction with the customers at all apart txting the night before and txting when I receive payment. I think it’s down to pricing high for the areas we are in - I don’t employ either. If a customer cancels after they’ve been on the book for 6 years a few months after you’ve put the price up then it’s got to be the price imo.

Take my gym for example or sky , I like them and can take a few prices increases from them . But once they get to the edge of my price comfort zone , then no matter how much I like the gym or sky tv , il look for alternatives.
Exactly what’s happened with cleaner planner or whatever software some of you guys use , once they increase their prices upto a level where you are no longer comfortable, then you’ll look elsewhere even if you have liked the service for years

Customer care has a lot to do  with retention of customers we get a lot if new jobs because  the previous window cleaner was unreliable , did a poor job or missed out windows , left the gate open , was rude and so the list goes on , we have customers that have put their prices up and have said they  would make cut backs in other areas but must have clean windows , I personally think they are crazy but that’s what quite a few have said . Only time will tell what will happen with cancellations but at the moment I don’t see any problems but things could change . On a side note our enquiries have dropped right off for  your 3 bed semis  but have increased on bigger properties and the majority are accepting the price  without any questions.

[Arnold Palmer]

It’s only window cleaning, don’t kid yourselves you are something special. When the crap hits the fan soon, the cancellations will start I’m pretty sure of that.
Heating or clean windows? 🤔
Food or shiny glass? 🤔

Many businesses will go to the wall faced with massive energy bills, no government payout for them so even the commercial work will most likely suffer too.
One business local to me normally has an energy bill around £20,000 a year. That will increase to £60,000!

Check out your customer profile. That will give you insight. Also the government will start moving to put help packages in shortly after the new price cap is announced.

Don't panic just yet Mr.  Mainwaring.

https://www.youtube.com/watch?v=llrBQbnbNJw

One in three people finding it difficult to pay bills. That's today, not after it probably doubles in October.

As long as you're alright though, Jack.

[Stoots]

Another cancel for me today.

To be fair it was probably because i just sprayed here side window rather than cleaned it ..

Told her numerous times i cant reach that window above next doors garage, ah well no more shoulder dislocation 

[Splash & dash]

Another cancel for me today.

To be fair it was probably because i just sprayed here side window rather than cleaned it ..

Told her numerous times i cant reach that window above next doors garage, ah well no more shoulder dislocation 

Lol get a longer pole and offer a professional service 😂😂😂😂

[SB Cleaning]

Another cancel for me today.

To be fair it  ;Dwas probably because i just sprayed here side window rather than cleaned it ..

Told her numerous times i cant reach that window above next doors garage, ah well no more shoulder dislocation 

You seem to get a lot of cancellations are you a splasher and dasher?   

[Smudger]

😆😆😆

[Jonny 87]

Little fish are sweet as my granny used to say. 😁

It’s just me and my wife at work and we are as busy as ever. I actually have about 3 days too much work every month, so I’ve got a good buffer for the inevitable cancels.

I’d advise everyone to build up a buffer if you can. It'll be easier  to sell work next year than it would be to try and get more work this winter in the middle of a recession. (I’d imagine).

Also it might not even be as bad we think.

I started my business back in 2010 when we were at the end of the financial crash and recession.

There always seems to be windows to clean as long as you do a good job for a fair price.

[Stoots]

Another cancel for me today.

To be fair it was probably because i just sprayed here side window rather than cleaned it ..

Told her numerous times i cant reach that window above next doors garage, ah well no more shoulder dislocation 

Lol get a longer pole and offer a professional service 😂😂😂😂

Firstly im not going to buy a longer pole for 1 house thats just daft, id rather just dump the house and replace with an easier job, i only carry an 18 and 25ft pole these days...

But Its not the length of pole thats the problem on this job its the impossible angle. Its a side window but i cant get to that side of the house i have to stand in the front garden lean around the side of the house and rip my shoulder out with a horizontal 25ft pole to just barely touch it. I cant see it at all just feel it lol. The only way to clean it would be from the neigbours garden reaching over their garage not something i wish to do. 

[AuRavelling79]

It’s only window cleaning, don’t kid yourselves you are something special. When the crap hits the fan soon, the cancellations will start I’m pretty sure of that.
Heating or clean windows? 🤔
Food or shiny glass? 🤔

Many businesses will go to the wall faced with massive energy bills, no government payout for them so even the commercial work will most likely suffer too.
One business local to me normally has an energy bill around £20,000 a year. That will increase to £60,000!

Check out your customer profile. That will give you insight. Also the government will start moving to put help packages in shortly after the new price cap is announced.

Don't panic just yet Mr.  Mainwaring.

https://www.youtube.com/watch?v=llrBQbnbNJw

One in three people finding it difficult to pay bills. That's today, not after it probably doubles in October.

As long as you're alright though, Jack.

Please don't take out your loose panic button on me Soupy. That's the third time you have imputed a bad motive to my posts.

I try and offer a view that isn't full of negativity like yours seems to be. Maybe offer some guidance and/or advice to ameliorate the situation yourself?

[AuRavelling79]

It’s only window cleaning, don’t kid yourselves you are something special. When the crap hits the fan soon, the cancellations will start I’m pretty sure of that.
Heating or clean windows? 🤔
Food or shiny glass? 🤔

Many businesses will go to the wall faced with massive energy bills, no government payout for them so even the commercial work will most likely suffer too.
One business local to me normally has an energy bill around £20,000 a year. That will increase to £60,000!

Check out your customer profile. That will give you insight. Also the government will start moving to put help packages in shortly after the new price cap is announced.

Don't panic just yet Mr.  Mainwaring.

Not sure Liz has quite grasped the situation, wouldn't hold your breath.

We shall see.

[Stoots]

We are lucky in this game anyway, yes we may pick up cancels but its easy to replace them with some effort. We can go knocking doors, buy a round, run fb ads, post leaflets or pay a canvasser etc.

An average solo window cleaner probably only need 400/500 monthly customers out of the millions of houses in the UK. Even if you had to go further afield for work its hardly going to be a breadline situation unless you just watch your round disintegrate and dont do anything about it.