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jo5hm4n

  • Posts: 948
Cancels Galore
« on: August 08, 2022, 01:42:36 pm »
I’ve noticed our rate of cancels has really jumped up in the last 6 weeks.  Getting about 2 cancels a week if not more from long standing customers who have never given us any issues.

People must be really feeling the pinch…

Anyone else noticed?

I aint worried by the way.  Ill just do a big lead gen campaign before summer is over and get em all replaced and on better prices.

Smudger

  • Posts: 13438
Re: Cancels Galore
« Reply #1 on: August 08, 2022, 01:47:37 pm »
Not yet

I think October will be the start of any real crunch

Darran
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

EandM

  • Posts: 2182
Re: Cancels Galore
« Reply #2 on: August 08, 2022, 02:42:23 pm »
I'm finding that it's gone the other way.

Two new customers last week and just off to price up a commercial site, then a building clean tomorrow.

Probably just regional.

dazmond

  • Posts: 23966
Re: Cancels Galore
« Reply #3 on: August 08, 2022, 03:40:28 pm »
ive not noticed customers cancelling but im down £70 today due to 2 houses having building work done
price higher/work harder!

NWH

  • Posts: 16952
Re: Cancels Galore
« Reply #4 on: August 08, 2022, 04:23:31 pm »
What do you mean down 70 quid if I go somewhere and they have building work I’ll pop to another down the road.

Shrek

  • Posts: 3931
Re: Cancels Galore
« Reply #5 on: August 08, 2022, 04:30:29 pm »
Yep iv noticed the cancellations , not more than usual, just the ones who have cancelled say it’s because of their gas bill.
One off jobs haven’t stopped though (sfg, con roofs etc)

simon w

  • Posts: 1647
Re: Cancels Galore
« Reply #6 on: August 08, 2022, 04:39:05 pm »
Rarely get cancellations getting tons of calls for quotes though

Arnold Palmer

  • Posts: 20777
Re: Cancels Galore
« Reply #7 on: August 08, 2022, 05:08:36 pm »
October is going to be shhhhhhhhhhhhhhiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiit.

windowswashed

  • Posts: 2577
Re: Cancels Galore
« Reply #8 on: August 08, 2022, 06:05:33 pm »
One cancellation and ten new ones in a week.

Pete Thompson

  • Posts: 960
Re: Cancels Galore
« Reply #9 on: August 08, 2022, 06:48:54 pm »
52 new customers in the last 2 months.

4 lost: 2 moving away, 1 divorce, 1 no reason given.

Plus price increases across approx 40% of the whole business.

Stop fretting.

NBwcs

  • Posts: 880
Re: Cancels Galore
« Reply #10 on: August 08, 2022, 07:17:36 pm »
Talking to friends over the weekend and whilst some of us arnt yet feeling it in our line of work other sectors very much are. We're heading for the perfect storm in October, aided and abetted by the media's "project fear" and the clouds are gathering. Clocks go back, weather gets colder, energy prices soaring, inflation, and Christmas round the corner. I'm certainly not turning down any new enquiries, we're all going to need as big a buffer as we can unless something major changes between now and then

Shrek

  • Posts: 3931
Re: Cancels Galore
« Reply #11 on: August 08, 2022, 08:00:29 pm »
Talking to friends over the weekend and whilst some of us arnt yet feeling it in our line of work other sectors very much are. We're heading for the perfect storm in October, aided and abetted by the media's "project fear" and the clouds are gathering. Clocks go back, weather gets colder, energy prices soaring, inflation, and Christmas round the corner. I'm certainly not turning down any new enquiries, we're all going to need as big a buffer as we can unless something major changes between now and then

A few of my customers have just bought Porsches & teslas  . One has the electric Porsche on order - 86.5k , these utility bills aren’t going to effect everyone 😕

SB Cleaning

  • Posts: 4287
Re: Cancels Galore
« Reply #12 on: August 08, 2022, 08:31:53 pm »
Talking to friends over the weekend and whilst some of us arnt yet feeling it in our line of work other sectors very much are. We're heading for the perfect storm in October, aided and abetted by the media's "project fear" and the clouds are gathering. Clocks go back, weather gets colder, energy prices soaring, inflation, and Christmas round the corner. I'm certainly not turning down any new enquiries, we're all going to need as big a buffer as we can unless something major changes between now and then

A few of my customers have just bought Porsches & teslas  . One has the electric Porsche on order - 86.5k , these utility bills aren’t going to effect everyone 😕
One of my customers had a brand new  electric Lexus when i got there this morning...
so i put the price up ;D

jo5hm4n

  • Posts: 948
Re: Cancels Galore
« Reply #13 on: August 08, 2022, 08:33:29 pm »
Just to be clear.  I aint worried.  I guess it's just more noticeable because these were longstanding customers that had been with us for 5+ years and they are dropping out.

On the flip side, we had 5 walk ups last week, tons of website enquiries and referrals and as i say, if i need new customers ill just do a big lead gen campaign probably in September-October.

I was just more wondering how everyone else is doing.  Sounds like you guys are smashing it as always!

It seems most of you are not getting too many cancels which is good to hear!!!!


Splash & dash

  • Posts: 4364
Re: Cancels Galore
« Reply #14 on: August 08, 2022, 10:02:51 pm »
I’ve noticed our rate of cancels has really jumped up in the last 6 weeks.  Getting about 2 cancels a week if not more from long standing customers who have never given us any issues.

People must be really feeling the pinch…

Anyone else noticed?

I aint worried by the way.  Ill just do a big lead gen campaign before summer is over and get em all replaced and on better prices.


I would hardly say 2 cancellation per week is anything to worry about if you have several  hundred customers, ime sure you will easily replace them .

johnny bravo

  • Posts: 2699
Re: Cancels Galore
« Reply #15 on: August 08, 2022, 10:10:51 pm »
one of my custies has an Austin Martin         Im still chasing him for 2 cleans      £40     does my head in . Get paid then hes dropped.     

Splash & dash

  • Posts: 4364
Re: Cancels Galore
« Reply #16 on: August 08, 2022, 10:12:44 pm »
one of my custies has an Austin Martin         Im still chasing him for 2 cleans      £40     does my head in . Get paid then hes dropped.     


I think you mean an Aston Martin 😂😂😂

Smudger

  • Posts: 13438
Re: Cancels Galore
« Reply #17 on: August 08, 2022, 10:18:53 pm »
or Austin Mini perhaps  ;D
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

NBwcs

  • Posts: 880
Re: Cancels Galore
« Reply #18 on: August 08, 2022, 10:27:49 pm »
Sounds more like Austin Allegro.

Smudger

  • Posts: 13438
Re: Cancels Galore
« Reply #19 on: August 08, 2022, 10:40:34 pm »
Austin Marina -

now there's a car  ;D ;D ;D ;D ;D
Never argue with an idiot, they will only bring you down to their level, and beat you with experience