alex,
we have had this problem with all the reels we have had from you, we are unable to reel the up or unreel themunder pressure because the two halves of the reels have been pushed aprt. cosequently we have to run the hose out first, as much as we think we need and then attach the feed from the pump. another problem we have had with them is that if you attach the reel to the pump and then run it out as soon as the reel starts to turn the connection from the pump comes off. we even went to hoselock and bought some new connectors that go through the middle of the reel but this still happens.
we appreciate the fact that you supplied a new reel foc but the same thing is happening to the new one, to be honest we are baffled as to what we can do, all these pronblems are actually undoing all the good things that we feel about wfp