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Quote from: jay moley on October 31, 2021, 11:01:26 amQuote from: KS Cleaning on October 31, 2021, 10:34:06 amQuote from: jay moley on October 31, 2021, 10:13:18 amQuote from: KS Cleaning on October 31, 2021, 09:55:39 amQuote from: Stoots on October 31, 2021, 09:13:12 amI often wonder if those charging say 20 quid for a 3 bed semi clean them slower. For me the top one in the pic (assuming there was back access ) would be spanked off in 5 minutes. I would charge about 12 quid. I admit I am slap dash but good at it I clean what needs to be cleaned and no more. I’m similar but would probably be £10 for the top one on a 4 weekly schedule. Assuming there is access, with 1 van move I would knock out 9-10 of these in an hour without breaking sweat. Splash and dash £10 a pop, 18’ pole, no chapping before starting, slip through the letterbox ….what’s not to like eh.9-10 an hour. Thats not possible. Thats 6 mins per house. As if you could get 9 in a row. Even with one van move its not possible.Because it’s not possible for you, doesn’t mean it’s not possible for others.You are having us on. This is pure fiction. Have a lie down then go and get your 10 in a row mate!!Why did you call me up on my 6 mins per house claim and not Stoots on his 5 mins a house claim? Ah you’ve got a beef with me because I had the audacity to question why an experienced window cleaner like yourself would need to ask others what to charge for a standard semi detached house.
Quote from: KS Cleaning on October 31, 2021, 10:34:06 amQuote from: jay moley on October 31, 2021, 10:13:18 amQuote from: KS Cleaning on October 31, 2021, 09:55:39 amQuote from: Stoots on October 31, 2021, 09:13:12 amI often wonder if those charging say 20 quid for a 3 bed semi clean them slower. For me the top one in the pic (assuming there was back access ) would be spanked off in 5 minutes. I would charge about 12 quid. I admit I am slap dash but good at it I clean what needs to be cleaned and no more. I’m similar but would probably be £10 for the top one on a 4 weekly schedule. Assuming there is access, with 1 van move I would knock out 9-10 of these in an hour without breaking sweat. Splash and dash £10 a pop, 18’ pole, no chapping before starting, slip through the letterbox ….what’s not to like eh.9-10 an hour. Thats not possible. Thats 6 mins per house. As if you could get 9 in a row. Even with one van move its not possible.Because it’s not possible for you, doesn’t mean it’s not possible for others.You are having us on. This is pure fiction. Have a lie down then go and get your 10 in a row mate!!
Quote from: jay moley on October 31, 2021, 10:13:18 amQuote from: KS Cleaning on October 31, 2021, 09:55:39 amQuote from: Stoots on October 31, 2021, 09:13:12 amI often wonder if those charging say 20 quid for a 3 bed semi clean them slower. For me the top one in the pic (assuming there was back access ) would be spanked off in 5 minutes. I would charge about 12 quid. I admit I am slap dash but good at it I clean what needs to be cleaned and no more. I’m similar but would probably be £10 for the top one on a 4 weekly schedule. Assuming there is access, with 1 van move I would knock out 9-10 of these in an hour without breaking sweat. Splash and dash £10 a pop, 18’ pole, no chapping before starting, slip through the letterbox ….what’s not to like eh.9-10 an hour. Thats not possible. Thats 6 mins per house. As if you could get 9 in a row. Even with one van move its not possible.Because it’s not possible for you, doesn’t mean it’s not possible for others.
Quote from: KS Cleaning on October 31, 2021, 09:55:39 amQuote from: Stoots on October 31, 2021, 09:13:12 amI often wonder if those charging say 20 quid for a 3 bed semi clean them slower. For me the top one in the pic (assuming there was back access ) would be spanked off in 5 minutes. I would charge about 12 quid. I admit I am slap dash but good at it I clean what needs to be cleaned and no more. I’m similar but would probably be £10 for the top one on a 4 weekly schedule. Assuming there is access, with 1 van move I would knock out 9-10 of these in an hour without breaking sweat. Splash and dash £10 a pop, 18’ pole, no chapping before starting, slip through the letterbox ….what’s not to like eh.9-10 an hour. Thats not possible. Thats 6 mins per house. As if you could get 9 in a row. Even with one van move its not possible.
Quote from: Stoots on October 31, 2021, 09:13:12 amI often wonder if those charging say 20 quid for a 3 bed semi clean them slower. For me the top one in the pic (assuming there was back access ) would be spanked off in 5 minutes. I would charge about 12 quid. I admit I am slap dash but good at it I clean what needs to be cleaned and no more. I’m similar but would probably be £10 for the top one on a 4 weekly schedule. Assuming there is access, with 1 van move I would knock out 9-10 of these in an hour without breaking sweat. Splash and dash £10 a pop, 18’ pole, no chapping before starting, slip through the letterbox ….what’s not to like eh.
I often wonder if those charging say 20 quid for a 3 bed semi clean them slower. For me the top one in the pic (assuming there was back access ) would be spanked off in 5 minutes. I would charge about 12 quid. I admit I am slap dash but good at it I clean what needs to be cleaned and no more.
Quote from: jay moley on October 31, 2021, 11:29:08 amI do agree that everyone on here is different. Some will be slower than others, others faster.In this instance I just think its bull. People also have different standards of cleaning, from overcleaning to doing the absolute bare minimum (not cleaning frames when they need it, not wiping sills with a cloth when needed).I try not to compare myself to others on here, tho sometimes its difficult. I also know that not everything own here is truthful.In my opinion, the standard you should be aiming for is the minimum possible standard the customer will accept.Anything better than that is a waste of time and money.As an example, I knew a window cleaner who always used to clean the front step, below the front door. I was quite surprised by this, and asked him if he’d been asked to do this by customers.“Oh no, I just think it’s good, and it only takes about a minute for each house”I considered this to be beyond what customers would expect. A minute per house will work out about 20 mins per day. That’s 100 mins a week, and 6hrs over a month. At £50 per hr that’s £300 per month doing something that customers haven’t asked for and wouldn’t expect.I suggested he spend just a day not doing it and see if anyone complained. Of course, nobody did. I doubt customers even noticed he was doing it. So, he stopped doing it altogether, and still nobody complained.Doing less than the minimum standard that customers will accept will cause complaints, doing more is a waste of time.Also, the minimum standard a customer will accept may vary according to the customer.
I do agree that everyone on here is different. Some will be slower than others, others faster.In this instance I just think its bull. People also have different standards of cleaning, from overcleaning to doing the absolute bare minimum (not cleaning frames when they need it, not wiping sills with a cloth when needed).I try not to compare myself to others on here, tho sometimes its difficult. I also know that not everything own here is truthful.
Quote from: dd on October 31, 2021, 12:47:00 pmHow do you know the minimum standard each of your customers will accept?My personal view is to try and do a reasonable job for everyone at a fair price. Obviously the more efficiently I work the more I earn.Good question.I would start by putting yourself in the customers shoes, and trying to imagine what they would (and wouldn’t) expect.After that it’s down to trial and error.Perfect example:A few years ago I used to routinely clean the sills, including the TOP sills (with wfp).Then I started to wonder if customers even expected that (plus I hated doing it). So, I stopped cleaning the top sills (still did the bottom ones).Over the space of a month, out of hundreds of customers, about 5 or 6 customers complained, in a nice way. I just profusely apologised and said I’d make sure to do them thoroughly next time.So I marked on my list that these ones need the top sills doing, and stopped for all the others.This way I had found a minimum standard. For those 5 or 6 they expected the top sills, the others didn’t.This has saved many hours of time, and therefore money, over the last few years.
How do you know the minimum standard each of your customers will accept?My personal view is to try and do a reasonable job for everyone at a fair price. Obviously the more efficiently I work the more I earn.
Depends how you sell the customer. If you have said you will clean the frames and sills and then don't do it you are being disingenuous. Also your reputation is built on the quality of your work. Cutting corners rarely works in the long term. Haven't we all picked up work where customers are unhappy with the current window cleaner because they dont do X.
Quote from: KS Cleaning on October 31, 2021, 11:59:38 amQuote from: Bungle on October 31, 2021, 11:16:55 amQuote from: jay moley on October 31, 2021, 10:13:18 amQuote from: KS Cleaning on October 31, 2021, 09:55:39 amQuote from: Stoots on October 31, 2021, 09:13:12 amI often wonder if those charging say 20 quid for a 3 bed semi clean them slower. For me the top one in the pic (assuming there was back access ) would be spanked off in 5 minutes. I would charge about 12 quid. I admit I am slap dash but good at it I clean what needs to be cleaned and no more. I’m similar but would probably be £10 for the top one on a 4 weekly schedule. Assuming there is access, with 1 van move I would knock out 9-10 of these in an hour without breaking sweat. Splash and dash £10 a pop, 18’ pole, no chapping before starting, slip through the letterbox ….what’s not to like eh.9-10 an hour. Thats not possible. Thats 6 mins per house. As if you could get 9 in a row. Even with one van move its not possible.£100 an hour x amount of hours worked. 6 hours worked = £600 a day x 5 days = £3,000 a week. X 4 = £12,000 a month. X 12 = £144,000 a year = 60% tax bracket + VAT. Hypothetical or truth? That is the question 🤔Your figures are flawed tho aren’t they? Firstly I don’t have enough of those type of houses on my round that would allow me to work 6 hours a day 5 days a week on them. Secondly, like most I don’t work all year round, I do take holidays. Thirdly where did I say I make £100 per hour, every day? As for a 60% tax bracket? I don’t really care too much whether you or anyone else believes what I can or can’t do.What I said was the truth, I would clean 9-10 of those properties in an hour, oh and I do pay higher rate tax.Note the word hypothetical 👍
Quote from: Bungle on October 31, 2021, 11:16:55 amQuote from: jay moley on October 31, 2021, 10:13:18 amQuote from: KS Cleaning on October 31, 2021, 09:55:39 amQuote from: Stoots on October 31, 2021, 09:13:12 amI often wonder if those charging say 20 quid for a 3 bed semi clean them slower. For me the top one in the pic (assuming there was back access ) would be spanked off in 5 minutes. I would charge about 12 quid. I admit I am slap dash but good at it I clean what needs to be cleaned and no more. I’m similar but would probably be £10 for the top one on a 4 weekly schedule. Assuming there is access, with 1 van move I would knock out 9-10 of these in an hour without breaking sweat. Splash and dash £10 a pop, 18’ pole, no chapping before starting, slip through the letterbox ….what’s not to like eh.9-10 an hour. Thats not possible. Thats 6 mins per house. As if you could get 9 in a row. Even with one van move its not possible.£100 an hour x amount of hours worked. 6 hours worked = £600 a day x 5 days = £3,000 a week. X 4 = £12,000 a month. X 12 = £144,000 a year = 60% tax bracket + VAT. Hypothetical or truth? That is the question 🤔Your figures are flawed tho aren’t they? Firstly I don’t have enough of those type of houses on my round that would allow me to work 6 hours a day 5 days a week on them. Secondly, like most I don’t work all year round, I do take holidays. Thirdly where did I say I make £100 per hour, every day? As for a 60% tax bracket? I don’t really care too much whether you or anyone else believes what I can or can’t do.What I said was the truth, I would clean 9-10 of those properties in an hour, oh and I do pay higher rate tax.
Quote from: jay moley on October 31, 2021, 10:13:18 amQuote from: KS Cleaning on October 31, 2021, 09:55:39 amQuote from: Stoots on October 31, 2021, 09:13:12 amI often wonder if those charging say 20 quid for a 3 bed semi clean them slower. For me the top one in the pic (assuming there was back access ) would be spanked off in 5 minutes. I would charge about 12 quid. I admit I am slap dash but good at it I clean what needs to be cleaned and no more. I’m similar but would probably be £10 for the top one on a 4 weekly schedule. Assuming there is access, with 1 van move I would knock out 9-10 of these in an hour without breaking sweat. Splash and dash £10 a pop, 18’ pole, no chapping before starting, slip through the letterbox ….what’s not to like eh.9-10 an hour. Thats not possible. Thats 6 mins per house. As if you could get 9 in a row. Even with one van move its not possible.£100 an hour x amount of hours worked. 6 hours worked = £600 a day x 5 days = £3,000 a week. X 4 = £12,000 a month. X 12 = £144,000 a year = 60% tax bracket + VAT. Hypothetical or truth? That is the question 🤔
Quote from: jay moley on October 31, 2021, 01:16:38 pmDepends how you sell the customer. If you have said you will clean the frames and sills and then don't do it you are being disingenuous. Also your reputation is built on the quality of your work. Cutting corners rarely works in the long term. Haven't we all picked up work where customers are unhappy with the current window cleaner because they dont do X.Totally agree about doing what you’ve said you will do, I never said I’d do sills and it’s not on my leaflets. (Frames are).I don’t think the vast majority of my customers even noticed I was cleaning their top sills, so nothing lost.I also don’t think that “reputation” plays much of a role for our business until you’re in the really big leagues.
Quote from: Pete Thompson on October 31, 2021, 01:12:11 pmQuote from: dd on October 31, 2021, 12:47:00 pmHow do you know the minimum standard each of your customers will accept?My personal view is to try and do a reasonable job for everyone at a fair price. Obviously the more efficiently I work the more I earn.Good question.I would start by putting yourself in the customers shoes, and trying to imagine what they would (and wouldn’t) expect.After that it’s down to trial and error.Perfect example:A few years ago I used to routinely clean the sills, including the TOP sills (with wfp).Then I started to wonder if customers even expected that (plus I hated doing it). So, I stopped cleaning the top sills (still did the bottom ones).Over the space of a month, out of hundreds of customers, about 5 or 6 customers complained, in a nice way. I just profusely apologised and said I’d make sure to do them thoroughly next time.So I marked on my list that these ones need the top sills doing, and stopped for all the others.This way I had found a minimum standard. For those 5 or 6 they expected the top sills, the others didn’t.This has saved many hours of time, and therefore money, over the last few years.I have noticed that a lot of people simply do not like to complain. You seem to do OK so ultimately that is what matters.
Quote from: KS Cleaning on October 31, 2021, 12:07:15 pmQuote from: jay moley on October 31, 2021, 11:01:26 amQuote from: KS Cleaning on October 31, 2021, 10:34:06 amQuote from: jay moley on October 31, 2021, 10:13:18 amQuote from: KS Cleaning on October 31, 2021, 09:55:39 amQuote from: Stoots on October 31, 2021, 09:13:12 amI often wonder if those charging say 20 quid for a 3 bed semi clean them slower. For me the top one in the pic (assuming there was back access ) would be spanked off in 5 minutes. I would charge about 12 quid. I admit I am slap dash but good at it I clean what needs to be cleaned and no more. I’m similar but would probably be £10 for the top one on a 4 weekly schedule. Assuming there is access, with 1 van move I would knock out 9-10 of these in an hour without breaking sweat. Splash and dash £10 a pop, 18’ pole, no chapping before starting, slip through the letterbox ….what’s not to like eh.9-10 an hour. Thats not possible. Thats 6 mins per house. As if you could get 9 in a row. Even with one van move its not possible.Because it’s not possible for you, doesn’t mean it’s not possible for others.You are having us on. This is pure fiction. Have a lie down then go and get your 10 in a row mate!!Why did you call me up on my 6 mins per house claim and not Stoots on his 5 mins a house claim? Ah you’ve got a beef with me because I had the audacity to question why an experienced window cleaner like yourself would need to ask others what to charge for a standard semi detached house.Im not aware of Stoots 5 mins house claim. If its in the same context then that too is rubbish. I haven't got any beef with you. I actually forgot it was you that made that original post. I dont see why asking questions about what others charge is so bad tho.As for the 9/10 in an hour rubbish, I dont know what else to say to you except to remind you that its not April's fools day.
So the "I can do this easy" posters have dropped from 12 per hour to 9/10 per hour and now 5/7 per hour.And now we're getting the qualifiers - "I didn't say all day long, all week, all year." And even not washing the sills. I'm sure this post will bring out the "Your misinterpreting" stuff etc.I'm glad Jay posted this thread - the rest of us and the members who may have read it without commenting will draw their own conclusions.
Quote from: AuRavelling79 on October 31, 2021, 03:21:49 pmSo the "I can do this easy" posters have dropped from 12 per hour to 9/10 per hour and now 5/7 per hour.And now we're getting the qualifiers - "I didn't say all day long, all week, all year." And even not washing the sills. I'm sure this post will bring out the "Your misinterpreting" stuff etc.I'm glad Jay posted this thread - the rest of us and the members who may have read it without commenting will draw their own conclusions.I’m surprised even you can’t read the posts properly, nowhere can I see anyone saying they do 12 per hour. I think you’re getting confused with Stoots saying he can spank 1 of those houses off in 5 mins. Two different things……stick to locomotives😂
Quote from: jay moley on October 31, 2021, 01:12:42 pmQuote from: KS Cleaning on October 31, 2021, 12:07:15 pmQuote from: jay moley on October 31, 2021, 11:01:26 amQuote from: KS Cleaning on October 31, 2021, 10:34:06 amQuote from: jay moley on October 31, 2021, 10:13:18 amQuote from: KS Cleaning on October 31, 2021, 09:55:39 amQuote from: Stoots on October 31, 2021, 09:13:12 amI often wonder if those charging say 20 quid for a 3 bed semi clean them slower. For me the top one in the pic (assuming there was back access ) would be spanked off in 5 minutes. I would charge about 12 quid. I admit I am slap dash but good at it I clean what needs to be cleaned and no more. I’m similar but would probably be £10 for the top one on a 4 weekly schedule. Assuming there is access, with 1 van move I would knock out 9-10 of these in an hour without breaking sweat. Splash and dash £10 a pop, 18’ pole, no chapping before starting, slip through the letterbox ….what’s not to like eh.9-10 an hour. Thats not possible. Thats 6 mins per house. As if you could get 9 in a row. Even with one van move its not possible.Because it’s not possible for you, doesn’t mean it’s not possible for others.You are having us on. This is pure fiction. Have a lie down then go and get your 10 in a row mate!!Why did you call me up on my 6 mins per house claim and not Stoots on his 5 mins a house claim? Ah you’ve got a beef with me because I had the audacity to question why an experienced window cleaner like yourself would need to ask others what to charge for a standard semi detached house.Im not aware of Stoots 5 mins house claim. If its in the same context then that too is rubbish. I haven't got any beef with you. I actually forgot it was you that made that original post. I dont see why asking questions about what others charge is so bad tho.As for the 9/10 in an hour rubbish, I dont know what else to say to you except to remind you that its not April's fools day.You’re not aware of Stoots’ 5 minute claim? I’m not sure how you noticed my post then because it’s Stoots’ post that I quoted and replied to…as can clearly be seen at the top of inserted quotes.
Quote from: KS Cleaning on October 31, 2021, 03:35:03 pmQuote from: AuRavelling79 on October 31, 2021, 03:21:49 pmSo the "I can do this easy" posters have dropped from 12 per hour to 9/10 per hour and now 5/7 per hour.And now we're getting the qualifiers - "I didn't say all day long, all week, all year." And even not washing the sills. I'm sure this post will bring out the "Your misinterpreting" stuff etc.I'm glad Jay posted this thread - the rest of us and the members who may have read it without commenting will draw their own conclusions.I’m surprised even you can’t read the posts properly, nowhere can I see anyone saying they do 12 per hour. I think you’re getting confused with Stoots saying he can spank 1 of those houses off in 5 mins. Two different things……stick to locomotives😂My locomotive analogy is spot on. I'm not confused by Stoots 5 minutes for ten windows/doors at all - just extrapolating it for one hour. If he can't hold that pace for just ONE measly hour it's not relevant to real life window cleaning and pricing.Back to locomotives. The fastest timed steam locomotive in the world was timed at 126 mph. The fastest regular steam express train in the world was "The Cheltenham Flyer" at 81mph on the section between Swindon and London.One off stop watch stuff versus real life.
Quote from: KS Cleaning on October 31, 2021, 02:40:49 pmQuote from: jay moley on October 31, 2021, 01:12:42 pmQuote from: KS Cleaning on October 31, 2021, 12:07:15 pmQuote from: jay moley on October 31, 2021, 11:01:26 amQuote from: KS Cleaning on October 31, 2021, 10:34:06 amQuote from: jay moley on October 31, 2021, 10:13:18 amQuote from: KS Cleaning on October 31, 2021, 09:55:39 amQuote from: Stoots on October 31, 2021, 09:13:12 amI often wonder if those charging say 20 quid for a 3 bed semi clean them slower. For me the top one in the pic (assuming there was back access ) would be spanked off in 5 minutes. I would charge about 12 quid. I admit I am slap dash but good at it I clean what needs to be cleaned and no more. I’m similar but would probably be £10 for the top one on a 4 weekly schedule. Assuming there is access, with 1 van move I would knock out 9-10 of these in an hour without breaking sweat. Splash and dash £10 a pop, 18’ pole, no chapping before starting, slip through the letterbox ….what’s not to like eh.9-10 an hour. Thats not possible. Thats 6 mins per house. As if you could get 9 in a row. Even with one van move its not possible.Because it’s not possible for you, doesn’t mean it’s not possible for others.You are having us on. This is pure fiction. Have a lie down then go and get your 10 in a row mate!!Why did you call me up on my 6 mins per house claim and not Stoots on his 5 mins a house claim? Ah you’ve got a beef with me because I had the audacity to question why an experienced window cleaner like yourself would need to ask others what to charge for a standard semi detached house.Im not aware of Stoots 5 mins house claim. If its in the same context then that too is rubbish. I haven't got any beef with you. I actually forgot it was you that made that original post. I dont see why asking questions about what others charge is so bad tho.As for the 9/10 in an hour rubbish, I dont know what else to say to you except to remind you that its not April's fools day.You’re not aware of Stoots’ 5 minute claim? I’m not sure how you noticed my post then because it’s Stoots’ post that I quoted and replied to…as can clearly be seen at the top of inserted quotes.Seen it now. So he's worse than you!