[Mike Burd]

It go 2 ways - either they will process the claim and pay it - because it's not cost effective these days to fight it and send out accessors etc..

Or you will be bombarded with forms and paperwork asking for descriptions photos etc...
you will spend a lot of time with this, if you don't fill in the paperwork they will pay out, if by your tone there is a possibility you damaged the car they will pay out...

For my experiences with insurance they no longer fight your corner because it costs to much so they pay out instead then raise your premium.

Being professional or not Richard - and as said if it was a window I'd pay every time - but this, no not without proof - unless I secretly knew the guys actually did it - trying to hold onto a customer in these circumstances just isn't worth it

Darran

turns out they investigated and decided we have no liability 

With our insurer, if we say we don't think we did it, they tell the customer to do one. 

[Richard iSparkle]

interesting outcome to this now...

so the claim was rejected by my insurer and the customer hasn't come back to us about it

also, my insurance is being renewed and my premium is down 33% from last year

win win

[jo5hm4n]

interesting outcome to this now...

so the claim was rejected by my insurer and the customer hasn't come back to us about it

also, my insurance is being renewed and my premium is down 33% from last year

win win

That's what i like to hear!!  Window Cleaner 1-0 Customer

Stupid custards!!!!!!!!

 

[NBwcs]

Are you going to carry on cleaning? Must be very tempting to dump with full explanation of why ie can't trust them down to insurance investigators findings.

[Richard iSparkle]

Are you going to carry on cleaning? Must be very tempting to dump with full explanation of why ie can't trust them down to insurance investigators findings.

nah not going to carry on

i suspended cleans when they started being bullish and just wont start them

in my experience whether we sort a problem or not, it always seems to end with them cancelling sooner or later

sad really