[Tristan76]

3rd pic down at point, left of gouge, looks like flaking paint or chip touched up by red paint, so defo not a new car mate.

[Slash]

That damage is quite old.
I reckon she is trying to pull a fast one.
No way is that recent.
Shes got done.

[P Ward]

I personally think they look just like wfp hose scratches. I lightly scratched the front wing of a mini a few years ago. Customer was out and I  quickly "T" cut them out. However, I have caused some deep grooves on Upvc caravan decking pulling hoses over hand rails or around corner posts. I use 8mm hose that is slightly dimpled and picks up grit when wet. I would hold my hands up and offer to pay. Your insurance may cover most of the cost?

[SB Cleaning]

I personally think they look just like wfp hose scratches. I lightly scratched the front wing of a mini a few years ago. Customer was out and I  quickly "T" cut them out. However, I have caused some deep grooves on Upvc caravan decking pulling hoses over hand rails or around corner posts. I use 8mm hose that is slightly dimpled and picks up grit when wet. I would hold my hands up and offer to pay. Your insurance may cover most of the cost?

I wouldn't be paying for nothing, there's no way a hose has done that damage, you need to go to specsavers 

[AuRavelling79]

Did anything of note transpire from this Richard iSparkle?

[Richard iSparkle]

Did anything of note transpire from this Richard iSparkle?

Hi, I’ve been on holiday for the last 2 weeks.

I popped over to have a look at the scratches between my holidays and told the client we’d make a claim on our insurance

The customer then emailed and complained that i had knocked on their door without an appointment… and then started demanding evidence that we were insured and evidence that I had made a claim.. so they went from being all reasonable to quite aggravated very quickly.

I’ve left it with my insurers now. The way I see it is this is what I pay them to sort out. It’s out of my hands

The customer hasn’t cancelled their cleans yet, but I think I should probably cancel them as a customer because it doesn’t seem like they trust us now so probably best to end it

[NBwcs]

"complained that i had knocked on their door without an appointment…"

They sound like complete numptys, you did well to keep your cool.

[NBwcs]

"numptys" was definitely not the word I used and doesn't begin to describe them.

[Smudger]

I think your crazy - you now have left yourself wide op n for any and every customer to claim for damage to anything after you have clean at there house

I certainly would be miffed at their attitude as well

But it’s your complaint to deal with as you see fit

Darran

[james peters]

Did anything of note transpire from this Richard iSparkle?

Hi, I’ve been on holiday for the last 2 weeks.

I popped over to have a look at the scratches between my holidays and told the client we’d make a claim on our insurance

The customer then emailed and complained that i had knocked on their door without an appointment… and then started demanding evidence that we were insured and evidence that I had made a claim.. so they went from being all reasonable to quite aggravated very quickly.

I’ve left it with my insurers now. The way I see it is this is what I pay them to sort out. It’s out of my hands

The customer hasn’t cancelled their cleans yet, but I think I should probably cancel them as a customer because it doesn’t seem like they trust us now so probably best to end it

they are being completely unreasonable . how extremely rude of them.
II am afraid at this point I would walk away and leave it for them to prove , and for them to persue.
as for being a continued customer , I would be glad to see the back of them .

there is no room in this life for rude unreasonable people

[tlwcs]

Take them off your books now!
Dubious damage to the car and rude at the door, what’s the matter with you!
Tony

[windowswashed]

I personally think your mad to accept responsibility for the damage as they are pulling the wool over your eyes. Manners cost nothing, you are better off without the grief from pompous, petty customers like this. I clean for quite a few celebrities and famous rich people and never get looked down upon, very nice people.

[֍Winp®oClean֍]

Similar to other responses here, I think you've been stitched up like a kipper! I would hope your insurers have more balls than you.😁

[zeusjazmin]

i dont think the damage was caused by your window cleaners,would never have admitted liability and i certainly would not no matter the circumstances ever go back and clean their windows,after all we dont want you damaging their roughcast or frames or glass or anything else on the property

[Pete Thompson]

I very much doubt the insurance company will bother to investigate. The cost of doing an investigation (even the cost of hiring someone to go look at the damage) will be way higher than it would cost just to repair the damage.

Sorry to say it, but they will just pay it and it will go down as a claim on your policy.

I had a customer once who accused me of scratching their window sill. I looked at it, and honestly couldn’t say whether it was me or not. So I just said I didn’t see how it could’ve been done by the equipment I use.

She said “hmm” and dropped it.

I think if I’d have been in your shoes I’d have said “no sorry, it wasn’t us. Prove it was.”

[Richard iSparkle]

It’s interesting to read the responses.

I worked in car insurance for a year back in my youth

They certainly weren’t keen to pay out on anything and would avoid it if they could

Like I said, I pay insurance to sort these things out. It’s not black and white.

I’ve not used insurers before with iSparkle but on this claim it is the simplest and least costly thing to do

I think you’re right that I should cancel their future cleans though

[Richard iSparkle]

I would hope your insurers have more balls than you.😁

That’s just offensive.

No need to be a d1ck

[Richard iSparkle]

I personally think your mad to accept responsibility for the damage as they are pulling the wool over your eyes. Manners cost nothing, you are better off without the grief from pompous, petty customers like this. I clean for quite a few celebrities and famous rich people and never get looked down upon, very nice people.

I’ve not accepted responsibility for it

I have asked my insurers to sort it, told them I don’t believe it was us and given them my evidence

[֍Winp®oClean֍]

I personally think your mad to accept responsibility for the damage as they are pulling the wool over your eyes. Manners cost nothing, you are better off without the grief from pompous, petty customers like this. I clean for quite a few celebrities and famous rich people and never get looked down upon, very nice people.

I’ve not accepted responsibility for it

I have asked my insurers to sort it, told them I don’t believe it was us and given them my evidence

That's a change in tone, earlier you'd almost credited her bank account!😁

"I popped over to have a look at the scratches between my holidays and told the client we’d make a claim on our insurance"

"I’ve left it with my insurers now. The way I see it is this is what I pay them to sort out. It’s out of my hands"

[Smudger]

I wouldn’t even have contacted the insurance over this ( they will just pay it and up your premium )
If as you say it was delivered that day then there will be a video taken to show the condition until that is produced I wouldn’t entertain anything - different if it was a window where we had actually worked etc….

Unless of course you really suspect your guys did damage it…..

Darran