Having an issue myself at the mo, customer has accused me of breaking a window and owes me £45 which isn't forthcoming. So angry about it, it's the fact he's questioning my honesty that's riling me. Nothing to do with hot water, I'm cold, window has a round hole in it with cracks going off, he reckons its either me or the chap who did his facias despite the fact this twat has a sports field at the end of his garden where people knock golf balls about etc. Stood my ground and he paid me for a while(didn't want to continue cleaning but leaving would have looked sus) but since having the glass replaced he hasn'tpaid. Going to leave me well out of pocket if I have to chase payment through legal means but not having him cast aspersions on my honesty. Lost money already this week from a lady who swears blind she paid me when she hasn't (now bacs only). When you do something wrong ie break something etc then it's the customers perogative to be compensated but when you just do your job perfectly well and then have to fight for your money or write it off it does my head in.
he s probably on holiday...a lot of customers are at this time of year...ive noticed a slow down in some payments but this is normal in the month of august..i usually get a bumper september payment wise......im off to greece on the 5th september so ill be getting payments dropping into my account every day im away.....
for me any domestic jobs i clean that are £45 a pop and upwards are only one clean without payment before cleaning ceases(apart from the odd commercial job)until i get paid,usually these are 6 or 8 weekly jobs so plenty of time for them to pay
how often do you send a text reminder?i usually text 5 or 6 customers around 14 days after the clean which 90% of customers will respond and pay within 24 hours,i only have to do this a few times a month
I only text reminders when a custys gets 2 cleans behind and the 3rd is coming up, with some I let it go 3 as it's only a small amount. This particular amount of £45 consists of two cleans, the 1st of which was now over 17 weeks ago.
I know this time of year the amount of outstanding debt increases, mines probably double what it usually is right now, but as you say, a text reminder usually does the trick, this blokes ignoring them. I'll see what happens next week.
