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lee_dewing

  • Posts: 3120
What a mug (me) 🤦‍♂️
« on: July 15, 2021, 04:04:39 pm »
Cleaned a customer today has conservatory
With flat roof

With the material Lino stuff

Now had treated with white sealant

I thought it was dry but in middle wasn’t and left some foot 🦶 prints 😭

I have to stand there to acces loft extension windows

I did text her night before nothing mentioned
About roof

I’ve cleaned for about 4 years 🤔
I did mention from beginning would have to stand on flat Connie roof

I just text her this message

Hello Rebecca
Lee window cleaner

Unfortunately I've had a mishap
Cleaning your windows

I usually stand on your conservatory roof to clean above windows

The sealant on roof now has a few of my footprints

I have liability insurance so let me know what you want to do

I'm very sorry as I felt roof before I got on and side nearest me was solid / dry.

My apologies
Lee

I thought I’d give some of you a laugh

Any idea where I stand (no pun intended)

Plainly my fault

Felt I couldn’t pretend
As they’ll see it sooner or later 😥
Pleasure in the job puts perfection in the work.     - Aristotle

Splash & dash

  • Posts: 4364
Re: What a mug (me) 🤦‍♂️
« Reply #1 on: July 15, 2021, 05:50:33 pm »
I wouldn’t worry to much about it I doubt it’s damaged it ???? We all have little things happen like this now and again .

lee_dewing

  • Posts: 3120
Re: What a mug (me) 🤦‍♂️
« Reply #2 on: July 15, 2021, 06:15:28 pm »
Hello Splash and Dash

No damage

Footprints 👣 in the snow effect

I’m a worry guts 🤦‍♂️😁

You can probably tell

Might of got away with pretending I didn’t know 🤔

But obvious it’s me 🤦‍♂️👣👣
Pleasure in the job puts perfection in the work.     - Aristotle

lee_dewing

  • Posts: 3120
Re: What a mug (me) 🤦‍♂️
« Reply #3 on: July 15, 2021, 06:16:30 pm »
I wonder if sealant will hardened
Or always be squishy 🤔😮
Pleasure in the job puts perfection in the work.     - Aristotle

Splash & dash

  • Posts: 4364
Re: What a mug (me) 🤦‍♂️
« Reply #4 on: July 15, 2021, 06:25:00 pm »
I would imagine it will go hard and dry , I doubt the customer can see it unless they have windows directly above it ???

NBwcs

  • Posts: 881
Re: What a mug (me) 🤦‍♂️
« Reply #5 on: July 15, 2021, 08:08:05 pm »
Hopefully she'll be OK about it but looking forward, this might be the nudge you need to dump any work you have that involves flat roofs, ladders etc, I put my knee through my own flat roof and it was the spark I needed to take a good look at my work, you don't wanna be sticking your foot through a customers.

lee_dewing

  • Posts: 3120
Re: What a mug (me) 🤦‍♂️
« Reply #6 on: July 15, 2021, 09:31:43 pm »
I would imagine it will go hard and dry , I doubt the customer can see it unless they have windows directly above it ???

They do 🤦‍♂️
Pleasure in the job puts perfection in the work.     - Aristotle

lee_dewing

  • Posts: 3120
Re: What a mug (me) 🤦‍♂️
« Reply #7 on: July 15, 2021, 09:34:37 pm »
Hopefully she'll be OK about it but looking forward, this might be the nudge you need to dump any work you have that involves flat roofs, ladders etc, I put my knee through my own flat roof and it was the spark I needed to take a good look at my work, you don't wanna be sticking your foot through a customers.

NBwcs
Hear what your saying

Don’t think 🤔 you have many until you sit there and work it out even 5-10% of round

Can work out to a lot 🤦‍♂️
Pleasure in the job puts perfection in the work.     - Aristotle

Slacky

  • Posts: 8278
Re: What a mug (me) 🤦‍♂️
« Reply #8 on: July 15, 2021, 10:10:34 pm »
It’s a footprint. I wouldn’t classify that as damage.

Where you suggest you’re a mug to me is because you text them about it.

lal

  • Posts: 1112
Re: What a mug (me) 🤦‍♂️
« Reply #9 on: July 16, 2021, 10:57:32 am »

  Lee, i have left foot prints before on flat roofs, never had any comebacks, if i did get comebacks, i would just inform
 the customer in future i would leave them windows out, i would say the rain wash's the prints away most of the time.  😇

dazmond

  • Posts: 23966
Re: What a mug (me) 🤦‍♂️
« Reply #10 on: July 16, 2021, 02:33:32 pm »
Cleaned a customer today has conservatory
With flat roof

With the material Lino stuff

Now had treated with white sealant

I thought it was dry but in middle wasn’t and left some foot 🦶 prints 😭

I have to stand there to acces loft extension windows

I did text her night before nothing mentioned
About roof

I’ve cleaned for about 4 years 🤔
I did mention from beginning would have to stand on flat Connie roof

I just text her this message

Hello Rebecca
Lee window cleaner

Unfortunately I've had a mishap
Cleaning your windows

I usually stand on your conservatory roof to clean above windows

The sealant on roof now has a few of my footprints

I have liability insurance so let me know what you want to do

I'm very sorry as I felt roof before I got on and side nearest me was solid / dry.

My apologies
Lee

I thought I’d give some of you a laugh

Any idea where I stand (no pun intended)

Plainly my fault

Felt I couldn’t pretend
As they’ll see it sooner or later 😥

its not your fault...they should have told you they d had some work done on the roof esp as you texted them the night before.....
price higher/work harder!

NWH

  • Posts: 16952
Re: What a mug (me) 🤦‍♂️
« Reply #11 on: July 16, 2021, 03:39:22 pm »
You’d say it was damage if it was a new resin driveway lol, I’ve done the same on a roof like this on a really hot day months after it was put down.

matty72

  • Posts: 568
Re: What a mug (me) 🤦‍♂️
« Reply #12 on: July 16, 2021, 04:24:19 pm »
they should of told you mate not your fault